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Recalled Product

Item detail and remedy information

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Recall: Look Cycle road bikes and Aerostems

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On 2017-03-28, the Consumer Product Safety Commission (CPSC) published a recall regarding Look Cycle road bikes and Aerostems due to a potential fall and crash hazard. This product sold new beginning in July 2013 for about $500 to $16000.

About 800 units are involved in this Hawley road bike recall. Learn more and find out what to do if you own this product below.

This was the 3rd recall of products in the Bicycles, Bikes & Accessories category in 2017. Since 2005, there have been approximately 200 similar recalls, involving about 4 million product units.

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Look Cycle road bikes and Aerostems
Image of Recalled Look Cycle Aerostem 224638
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: lookcycle.com
Phone: 800-822-1980

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What is the problem?

The stainless steel clamp that secures the stem to the handlebars can corrode and break, posing a fall and crash hazard.

How can I tell if I own this product?

This recall involves Look Cycle Aerostems sold either as an after-market component or installed as original equipment on Look Cycle model 695 and 795 road bikes for model years 2014 through 2017. The Look Aerostems are made of black carbon fiber material with a black steel clamp around the handlebars. Recalled models have either no number or the number 380706 printed in white on the bottom of the clamp. A complete list of photos of the recalled stems and bike models can be found on the firm's website at http://www.lookcycle.com/en/safety-notice.

Information on where these items sold new+: Independent bike stores nationwide from July 2013 through December 2016 for about $500 for the stems sold individually and for between $5,500 and $16,000 installed as original equipment on Look Cycle road 695 and 795 road racing bicycles.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using bicycles with the recalled Aerostems and return them to the place of purchase for a free repair. Consumers unable to return their bicycles should contact Look Cycle for instructions on receiving a free repair.

Look Cycle at 800-822-1980 from 8 a.m. to 5 p.m. ET Monday through Friday, email at aerostemrecall@hawleylambert.com or online at http://www.lookcycle.com/ click on the Safety Notice tab for more information.

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Incidents & Injuries Reported as of Recall Date

The firm has received one report of the stainless steel clamp on an Aerostem breaking. No injuries have been reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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