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Home > Recalled Products > Computers & Electronics > Computers, Network & Accessories > Computers & Laptop Batteries > Lorex Video Monitors Models LW2751, LW2752 and LW2962H

Recall: Lorex Video Monitors Models LW2751, LW2752 and LW2962H

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On 2018-06-12, the Consumer Product Safety Commission (CPSC) published a recall regarding Lorex Video Monitors Models LW2751, LW2752 and LW2962H due to a potential Burn hazard. This product sold new beginning in April 2014 for about $150 to $330.

About 20,000 units are involved in this FLIR Commercial Systems monitor recall. Learn more and find out what to do if you own this product below.

This was the 4th recall of products in the Computers & Laptop Batteries category in 2018. Since 2005, there have been approximately 50 similar recalls, involving about 8 million product units.

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Lorex Video Monitors Models LW2751, LW2752 and LW2962H
Image of Recalled Lorex video monitors models LW2751, LW2752 and LW2962H 200088
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: lorextechnology.com
Phone: 844-265-7388

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What is the problem?

The video monitor's batteries can overheat, swell and expand and cause the battery cover to open or come off and expose hot batteries, posing a burn hazard to consumers.

How can I tell if I own this product?

This recall involves Lorex brand video monitors models LW2751, LW2752 and LW2962H used with surveillance video systems. The video monitors are black and were sold in two sizes; 7 inch wide by 5 inches tall and 9 inches wide by 6 inches tall. The video monitors contain a blue lithium polymer battery. "LOREX" is printed on the top left of the monitor screen. The model and serial numbers are printed on the top or on the back panel of the monitors. Only monitors with the following model and serial numbers are included in the recall.

Model Numbers Monitor Size Serial Number Ranges
LW2751 7 inch WA01140315501-WA01140319000
WA02140417501-WA02140419000
WA0314050251-WA0314051250
WA0314060001-WA0314061500
WA03140627347-WA03140629346
WA03141222601-WA03141223169
WA04141223170-WA04141223350
LW2752 7 inch WA01140422265-WA01140423264
WA0214065501-WA0214066500
WA02140629347-WA02140630346
WA03141121501-WA03141122000
LW2962H 9 inch WA01140329001-WA01140332400
WA02140419001-WA021404220500
WA02140422001-WA02140422100
WA0314051251-W0314053250
WA0314061501-WA0314061618
WA0414061619-WA0414063000
WA04140623347-WA04140625346
WA0514112501-WA0514114000
WA05141122501-WA05141125000

These items were sold new+ at Best Buy stores nationwide and online at www.lorextechnology.com and other websites from April 2014 through March 2017. The video monitors were sold in bundles for between $150 and $330.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using the recalled monitors and contact Lorex for instructions on receiving a full refund.

Lorex toll-free at 844-265-7388 from 9 a.m. to 5 p.m. ET Monday through Friday or online at www.lorextechnology.com and click on "Product Recalls" for more information.

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Incidents & Injuries Reported as of Recall Date

The firm has received 328 reports of the monitor battery overheating and/or expanding. No injuries have been reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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