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Home > Recalled Products > Home & Garden > Window > Blinds, Shades & Cords > Lutron Electronics Roller Shades

Recall: Lutron Electronics Roller Shades

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On 2016-02-03, the Consumer Product Safety Commission (CPSC) published a recall regarding Lutron Electronics Roller Shades due to a potential impact hazard. This product sold new beginning in November 2013 for about $280 to $2400.

About 30,000 units are involved in this Lutron Electronics roller shades recall. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Blinds, Shades & Cords category in 2016. Since 2005, there have been approximately 50 similar recalls, involving about 29 million product units.

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Lutron Electronics Roller Shades
Image of Recalled Lutron Electronics Battery Roller Shade 373518
Image of Recalled Lutron Electronics Plug-in or Manual Shade 956856
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: lutron.com
Phone: 844-478-2033

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What is the problem?

The window shades can become dislodged from their brackets and fall, posing an impact hazard.

How can I tell if I own this product?

This recall involves custom-ordered made-to-measure Serena and SIVOIA QS TRIATHLON roller shades with the following model numbers: QSFRJ-S2A13-B; QSFRJ-S2A13-BN; QSFRJ-S2A13-PS; QSFRJ-S2A13-PSN; SYRJ-S2A13-B; SYRJ-S2A13-BN; SYRJ-S2A13-PS; SYRJ-S2A13-PSN; SMR-S2A13; SMR-S2A13-N The model numbers are printed on a white label located on the shade battery rail, the equivalent support backbone for plug-in & manual shades, or on the inside of the shade fabric wrapped head rail or valance (fascia). Affected shades have the following date codes: W45 - Y46. These codes can also be found on the white label on the side of the head rail. The letter represents the year and the number represents that week of the year (W = 2013, X = 2014, Y = 2015). For example, the code Y46 is for the manufacturing week ending on Friday 11/13/2015. The label on affected shades also contains a product family name at the top of the label - either "Serena" or "Sivoia QS Triathlon." The majority of the shades are battery-operated and controlled by a Lutron remote control. Some of the models are plug-in and some are manual. All of the models are cordless.

This product was also recalled in Canada. Health Canada's press release is available at http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2016/56876r-eng.php

These items were sold new+ at Home Depot, Lowes, specialty window shading dealers and online at SerenaShades.com from November 2013 through November 2015 for between $280 and $2,400.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should contact Lutron immediately for instructions on inspecting their roller shades and to receive a free repair kit to prevent the shade from falling. Consumers with recalled roller shades installed on doors should contact Lutron to receive a free replacement shade.††

Lutron Electronics toll-free at 844-478-2033 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at www.lutron.com/safetynotice for more information.

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Incidents & Injuries Reported as of Recall Date

Lutron Electronics has received 36 reports of incidents of shades falling from mounting brackets. No injuries have been reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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