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Recall: Matrix ClimbMills


On 2016-11-29, the Consumer Product Safety Commission (CPSC) published a recall regarding Matrix ClimbMills due to a potential Fall hazard. This product sold new beginning in December 2011 for about $8000 to $13000.

About 10,000 units are involved in this Johnson Health Tech North America, of Cottage Grove, Wis. matrix climbmills recall. Instance(s) of injuries have been reported. Learn more and find out what to do if you own this product below.

This was the 3rd recall of products in the Exercise Machines/Equipment category in 2016. Since 2005, there have been approximately 60 similar recalls, involving about 6 million product units.

Check My Matrix ClimbMills  |   See Other Recalled Exercise Machines/Equipment

Matrix ClimbMills
Image of Recalled Johnson Health Tech ClimbMills serial number location 143537
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Phone: 866-218-3674

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What is the problem?

The stop/pause controls on the right handgrip can malfunction, posing a fall hazard to the user.

Instance(s) of injuries have been reported.

How can I tell if I own this product?

This recall involves Matrix ClimbMill stair-step exercise machines with the following frame serial numbers:

Serial Numbers
CS17111100102 - CS17120901766
CS21130800080 - CS21130500062
CS22130602881 - CS22130602863
CS23130800001 - CS23140703749
CS23B131100001 - CS23B140701050
CS24140700001 - CS24150702803
CS24C140800001 - CS24C150200900
CS24H150100001 - CS24H150500049

Only ClimbMills that have a right handgrip with the words "STOP" and "Pause" printed on them are included in this recall. The frame serial numbers are located on the bottom front of the base near the power switch. The ClimbMills are black and gray with Matrix printed on the side of the machine. These four-step exercise machines are used in commercial fitness facilities such as health clubs, hotels, apartment complexes, rehabilitation centers, schools, and municipal facilities.

These items were sold new+ at Johnson Health Tech North America and its commercial fitness equipment dealers nationwide from December 2011 through September 2015 for between $8,000 and $13,000.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using the recalled ClimbMills and contact Johnson Health Tech North America to schedule a free repair. Johnson is contacting purchasers of the recalled ClimbMills directly.

Johnson Health Tech toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT Monday through Friday, email or online at and click on Safety Notice at the bottom of the page for more information.


Incidents & Injuries Reported as of Recall Date

The firm has received 19 reports of incidents involving the stop/pause handgrip malfunctioning, including eight reports of injuries such as scrapes, bumps and a shoulder dislocation.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at


Own a Different Matrix ClimbMills?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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