Recall: Mophie Rechargeable External Battery Case for iPod Touch
On 2011-11-30, the Consumer Product Safety Commission (CPSC) published a recall regarding Mophie Rechargeable External Battery Case for iPod Touch due to a potential burn hazard. This product sold new beginning in April 2011 for about $50.
About 6,000 units are involved in this Mophie ipod recall. Instance(s) of injuries have been reported. Learn more and find out what to do if you own this product below.
This was the 2nd recall of products in the DVD/CD/MP3 Players category in 2011.
Since 2005, there have been approximately 10 similar recalls,
involving about 6 million product units.
Company Contact Information:
Phone: (877) 308-4581
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What is the problem?
The battery case's integrated circuit switch can overheat, posing a burn hazard to consumers.
Instance(s) of injuries have been reported.
How can I tell if I own this product?
The recalled product is a Mophie Juice Pack Air rechargeable external battery which consists of a lithium polymer battery built into a plastic case designed to snap onto the back of an iPod Touch 4G music player. The battery cases come in black, blue or red. Only battery cases with serial numbers that have the first five alphanumeric characters of TR113 through TR120 are subject to this recall. The serial number can be found inside the housing of the product.
These items were sold new+ at B&H Photo, Barnes & Noble, InMotion Entertainment, J&R Music World, Marine Corps Exchange stores, Amazon.com and mophie.com since April 2011 for about $50.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should immediately stop using the recalled product and contact Mophie for instructions on receiving a replacement product.
For additional information, contact Mophie toll-free at (877)308-4581 between 9 a.m. and 5 p.m. ET Monday through Friday or visit the firm's website at www.mophie.com/exchange
Incidents & Injuries Reported as of Recall Date
Mophie has received 110 reports of the product becoming warm to the touch, 44 reports of the product deforming and nine reports of minor burns.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
Own a Different iPod?
Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.
Items I Own™ is a free WeMakeItSafer service.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.