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Recalled Product

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Recall: Motorized stair lifts

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On 2015-07-21, the Consumer Product Safety Commission (CPSC) published a recall regarding Motorized stair lifts due to a potential fall hazard. This product sold new beginning in March 2007 for about $3400.

About 30,000 units are involved in this Acorn Stairlifts stair lifts recall. Instance(s) of deaths have been reported. Learn more and find out what to do if you own this product below.

This is the 1st recall of products in the Other / Misc. Yard Maintenance category in 2015.

Check My Stair Lifts  |   See Other Recalled Other / Misc. Yard Maintenance

Motorized stair lifts
Image of Recalled Acorn Superglide 120 Stairlift 703567
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: acornstairlifts.com
Phone: (800) 361-2836

Do you work for a company involved with this recall? Contact us to learn how you can control data, information and ads shown on this page.

What is the problem?

The stair lift's seat post can separate from the main seat support, posing a fall hazard.

Instance(s) of deaths have been reported.

How can I tell if I own this product?

This recall involves Acorn brand motorized stair lifts with the model name Acorn Superglide 120. The stair lifts are mechanical chairs that are installed on residential staircases to transport people with reduced mobility up and down stairs. The following versions of the Acorn Superglide 120 are being recalled: Acorn 120 Stairlift, Acorn 120 Outdoor Stairlift, Acorn 120 Superglide Stairlift, Acorn Outdoor Stairlift, and Acorn Slimline Stairlift. The recalled stair lifts were manufactured between March 2007 and March 2011 and have serial numbers between 110101209781 and 110202352678. For all of the recalled stair lifts, the name "Acorn Superglide 120" and the serial numbers are located on a silver label on the stair lift's carriage body cover and on the underside of the steel footrest.

These items were sold new+ at Acorn Stairlifts and Acorn Stairlifts' authorized dealers nationwide from March 2007 to December 2011 for about $3,400.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately contact Acorn for a free in-home repair. Until the stair lift is repaired, consumers should consider whether to continue using the stair lift based on their ability to safely use the stairs unaided. If a consumer is able to use the stairs safely, then he or she should not use the lift until it is repaired.

Acorn Stairlifts at (800) 361-2836 between 8 a.m. and 6 p.m. ET Monday through Friday or online at www.acornstairlifts.com and click on "Recall Information" for more information.

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Incidents & Injuries Reported as of Recall Date

Acorn received two reports of incidents of the seat post separating from the main seat support and resulted in deaths in the United Kingdom. There have been no reports of incidents or injuries in the United States.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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