Recall: Mountain Bicycles
On 2017-12-27, the Consumer Product Safety Commission (CPSC) published a recall regarding Mountain Bicycles due to a potential crash hazard. This product sold new beginning in June 2017 for about $2600 to $7300.
About 1,000 units are involved in this Rocky Mountain mountain bicycle recall. Learn more and find out what to do if you own this product below.
This was the 15th recall of products in the Bicycles, Bikes & Accessories category in 2017.
Since 2005, there have been approximately 210 similar recalls,
involving about 4 million product units.
Company Contact Information:
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What is the problem?
The brake cable housing was not secured properly during manufacturing, which can cause brake failure, posing a crash hazard to the rider.
How can I tell if I own this product?
This recall involves all model year 2018 Altitude, Instinct and Pipeline mountain bicycles. The carbon fiber and aluminum bicycles were sold in different colors. The model name is printed on a sticker on the top tube of the bicycles. Rocky Mountain is printed on the down tube. The Rocky Mountain logo is also printed on the headbadge on the headtube. The specified platform family is also printed on the rear triangle of the bicycle at the seatstay.
These items were sold new+ at Rocky Mountain bicycle dealers nationwide from June 2017 through November 2017 for between $2,600 and $7,300.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should stop using the recalled bicycles immediately and contact an authorized Rocky Mountain dealer for free inspection and free repair.
Rocky Mountain at 866-522-2803 from 9 a.m. to 5 p.m. ET Monday through Friday, via email at email@example.com or online at www.bikes.com and click on Safety/Recall at the bottom of the page.
Incidents & Injuries Reported as of Recall Date
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
Own a Different Mountain Bicycle?
Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.
Items I Own™ is a free WeMakeItSafer service.
Latest Safety Recalls
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.