Recall: Mountain Bikes
On 2018-10-10, the Consumer Product Safety Commission (CPSC) published a recall regarding Mountain Bikes due to a potential Crash hazard. This product sold new beginning in December 2017 for about $2400 to $4500.
About 800 units are involved in this mountain bike recall. Learn more and find out what to do if you own this product below.
This was the 12th recall of products in the Bicycles, Bikes & Accessories category in 2018.
Since 2005, there have been approximately 220 similar recalls,
involving about 4 million product units.
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What is the problem?
The chainstays can crack, which can lead to failure of the chainstay, rear wheel detachment and loss of control, posing a crash hazard.
How can I tell if I own this product?
This recall involves model year 2018 Canyon Spectral full-suspension mountain bikes with aluminum chainstays. The bicycle's chainstays are the aluminum tubes that run from the bottom bracket to the axle of the rear wheel. They were sold in black/red, black/blue, gray/orange, red, and black. Canyon is printed on the downtube. Spectral is printed on the top tube. The recalled women and men's mountain bikes have the following models numbers: M71 Spectral CF 9.0 PRO, M71 Spectral CF 8.0, M53 Spectral AL 6.0, M74 Spectral WMN CF 7.0, M50 Spectral WMN 6.0. The model number is printed in the purchase documents.
These items were sold new+ at Exclusively online at Canyon's website, www.canyon.com, from December 2017 through June 2018 for between $2,400 and $4,500.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should immediately stop using the recalled mountain bikes and contact Canyon to receive free replacement and installation of chainstays. Canyon is contacting all known purchasers directly.
Canyon toll-free at 833-226-9661 from 7 a.m. to 5 p.m. PT, Monday through Friday, email at firstname.lastname@example.org or online at www.canyon.com and click on "Service & Support" for more information.
Incidents & Injuries Reported as of Recall Date
The firm is aware of 20 chainstays cracking which could lead to failures. No injuries have been reported.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
Own a Different Mountain Bike?
Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.
Items I Own™ is a free WeMakeItSafer service.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.