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Recalled Product

Item detail and remedy information

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Recall: Multi-purpose Beverage Dispensers

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On 2018-03-29, the Consumer Product Safety Commission (CPSC) published a recall regarding Multi-purpose Beverage Dispensers due to a potential Burn hazard. This product sold new beginning in January 2017 for about $200 to $250.

About 10,000 units are involved in this dispensers recall. Instance(s) of injuries have been reported. Learn more and find out what to do if you own this product below.

This was the 2nd recall of products in the Water/Drink Coolers & Dispensers category in 2018. Since 2005, there have been approximately 10 similar recalls, involving about 200,000 product units.

Check My Dispensers  |   See Other Recalled Water/Drink Coolers & Dispensers

Multi-purpose Beverage Dispensers
Image of Recalled Primo hTrio Multi-purpose beverage dispensers 972233
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: primowater.com
Phone: 866-429-7566

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What is the problem?

Hot water can drip from the machine when it is used in high altitude areas over 6,000 feet in elevation, posing a burn hazard to users.

Instance(s) of injuries have been reported.

How can I tell if I own this product?

This recall involves the Primo hTrio Multi-Purpose beverage dispensers purchased on or before December 31, 2017 which provides both hot and cold water and brews 6, 8, and 10 ounce hot beverages. Model numbers 601225, 601229, and 601240 are printed on the bottom of the product and Primo is printed on the front.

These items were sold new+ at Sam's Club and online at Amazon.com, and Wayfair.com from January 2017 through December 2017 for between $200 and $250.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers in high altitude areas over 6,000 feet in elevation should immediately stop using the recalled dispensers and contact Primo for a free replacement.

Primo toll-free at 866-429-7566 from 10 a.m. to 6 p.m. ET Monday through Friday, or at www.primowater.com and click on Recall Information for more information.

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Incidents & Injuries Reported as of Recall Date

Primo has received three reports of hot water leaking from the product being used in high altitude areas, including one burn injury to a customer's hand.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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