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Recall: NCR Universal Inkjet Refill Kits


On 2004-09-15, the Consumer Product Safety Commission (CPSC) published a recall regarding NCR Universal Inkjet Refill Kits due to a potential poisoning hazard. This product sold new beginning in April 2004 for about $12.00.

About 80,000 units are involved in this NCR inkjet refill kit recall. Learn more and find out what to do if you own this product below.

This was the 2nd recall of products in the Copiers & Printers category in 2004.

Check My Inkjet Refill Kit  |   See Other Recalled Copiers & Printers

NCR Universal Inkjet Refill Kits
Image of Recalled Inkjet Refill Kit 189915
Image of Recalled Inkjet Refill Kit 318199
Image of Recalled Inkjet Refill Kit 971814
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

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What is the problem?

The product does not have required child-resistant packaging or required warning labels. The product contains ethylene glycol, posing an ingestion hazard to young children.

How can I tell if I own this product?

The recalled kits were sold in a clear plastic package with color or black ink. The black ink kits have model numbers 943264 and 999292 and the color ink kits have model number 999289 printed on the side panel above the UPC code. The two black inkjet sets contain four plastic bottles of black ink, two plastic bottles of cleaning fluid and one toolkit. The color inkjet set contains six plastic bottles of colored ink, two plastic bottles of cleaning solution and one toolkit.

These items were sold new+ at Big Lots and Walgreens nationwide from April 2004 through June 2004 for about $12.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately remove the kits out of the reach of young children and return to the store where purchased to receive a refund or a free replacement kit.

Contact NCR Corp. at (800)279-0203 between 8 a.m. and 4:30 p.m. ET Monday through Friday, e-mail the firm at or visit the firm's Web site at


Incidents & Injuries Reported as of Recall Date

None reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at


Own a Different Inkjet Refill Kit?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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