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Recalled Product

Item detail and remedy information

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Recall: Wall Plug Ethernet Bridge

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On 2004-07-14, the Consumer Product Safety Commission (CPSC) published a recall regarding Wall Plug Ethernet Bridge due to a potential electric shock hazard. This product sold new beginning in February 2003 for about $50.00 to $80.00.

About 50,000 units are involved in this NETGEAR ethernet bridge recall. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Network, Internet & Related category in 2004.

Check My Ethernet Bridge  |   See Other Recalled Network, Internet & Related

Wall Plug Ethernet Bridge
Image of Recalled Ethernet Bridge 748399
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

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What is the problem?

The plastic housing on these units can detach, posing a shock hazard.

How can I tell if I own this product?

The Wall Plug Ethernet Bridge is used to extend internet availability throughout a home or business. It is 2.75 inches high, 3.5 inches wide, and 2 inches thick, with a grayish silver plastic housing. NETGEAR is written on the top of the housing. The plastic housing contains a label with the model number and the serial number on it. The model number is XE102 and the serial numbers are XE12A32LB000001 through XE12A32LB005000 and XE12134LB005021 through XE12143LB053586.

These items were sold new+ at Various electronics stores, Web sites, and through the NETGEAR Web site from February 2003 through May 2004 for between $50 and $80.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should stop using the product immediately. Remove electrical power source to the receptacle and unplug the unit. Contact the company for a free repair kit. The free repair kit when affixed will ensure that the plastic housing will not become loose or separated.

Call NETGEAR Inc., toll-free at (800)303-5507 anytime for a free repair kit. Consumers also can register at the company's Web site www.netgear.com to order a free repair kit.

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Incidents & Injuries Reported as of Recall Date

NETGEAR has received one report from a consumer of a detached casing. No injuries were reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Ethernet Bridge?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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