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Home > Recalled Products > Hardware, Tools & Building Supply > Heating & Cooling > Boilers > Navien Condensing Tankless Water Heaters and Combination Boilers

Recall: Navien Condensing Tankless Water Heaters and Combination Boilers

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On 2018-12-20, the Consumer Product Safety Commission (CPSC) published a recall regarding Navien Condensing Tankless Water Heaters and Combination Boilers due to a potential Poisoning hazard. This product sold new beginning in August 2018 for about $1400 to $3800.

About 3,000 units are involved in this water heater recall. Learn more and find out what to do if you own this product below.

This was the 3rd recall of products in the Boilers category in 2018. Since 2005, there have been approximately 20 similar recalls, involving about 100,000 product units.

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Navien Condensing Tankless Water Heaters and Combination Boilers
Image of Recalled Navien condensing tankless water heaters 332918
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: navieninc.com
Phone: 800-244-8202

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What is the problem?

A kit installed on the tankless water heaters and boilers to convert them from natural gas to propane can cause the unit to produce excessive amounts of carbon monoxide, posing a risk of carbon monoxide poisoning to consumers.

How can I tell if I own this product?

This recall involves only Navien condensing tankless water heaters and combination boilers with model numbers NPE-180A, NPE-180S and NCB-180E that have been or will be converted from using natural gas to propane gas. The recalled water heaters and combination boilers were manufactured between July 9, 2018 through October 14, 2018. The manufacturing date is identified within the serial number. The serial number is printed on a label which is affixed to the side of the unit and on the product packaging. The first two digits identify the year, the next single digit identifies the month, and the last two digits identify the day. For example, 18709 stands for July 9, 2018. X stands for October.

Product Model UPC Code Serial Numberswith date of manufacture
Navien Condensing Tankless Water Heater NPE-180A 884954974101 7410x18709xxxx 7410x188xxxxxx 7410x189xxxxxx 7410x18X14xxxx
Navien Condensing Tankless Water Heater NPE-180S 884954974194 7419x18709xxxx 7419x188xxxxxx 7419x189xxxxxx 7419x18X14xxxx
Navien Condensing Combination Boiler NCB-180E 884954966083 6608x18709xxxx 6608x188xxxxxx 6608x189xxxxxx 6608x18X14xxxx

These items were sold new+ at Wholesale distributors to installers nationwide from August 2018 through October 2018 for about $1,400 to $1,700 for water heaters and $3,800 for combination boilers.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using the recalled water heaters and boilers that are using propane gas and contact Navien for a free replacement conversion kit. Consumers who continue use of the water heaters and boilers while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.

Navien at 800-244-8202 from 8 a.m. to 5 p.m. PT or e-mail recall@navien.com or online at https://www.navieninc.com/news for more information.

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Incidents & Injuries Reported as of Recall Date

None

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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