Recall: Nestle Waters North America AccuPure Countertop Filtered Water Dispensers
On 2016-07-15, the Consumer Product Safety Commission (CPSC) published a recall regarding Nestle Waters North America AccuPure Countertop Filtered Water Dispensers due to a potential burn and fire hazard. This product sold new beginning in January 2013 for about $599.99.
About 10,000 units are involved in this MTN Products water dispenser recall. Learn more and find out what to do if you own this product below.
This was the 1st recall of products in the Water/Drink Coolers & Dispensers category in 2016.
Since 2005, there have been approximately 10 similar recalls,
involving about 200,000 product units.
Company Contact Information:
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What is the problem?
The water dispensers can overheat, causing internal parts to melt and smoke. This poses burn and fire hazards.
How can I tell if I own this product?
This recall involves Nestle Waters North America AccuPure countertop water filtration dispensers. The water dispensers are black and measure about 17.5 inches tall and 12.8 inches wide. The units connect to the plumbing system, draw water from the system, filter the water and dispense hot and cold water through the unit. "AccuPure" is printed on the front and side panels. The model number is HCB215n and is printed on the back of the water dispensers.
Information on where these items sold new+: These units were sold and rented to businesses nationwide for consumer use from January 2013 to May 2016 as part of individual service contracts that Nestle Waters has with these customers. A limited number of units were purchased by these customers for a list price of $599.99.The units are not sold or provided at retail.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should immediately unplug the water dispensers and stop using them. Nestle Waters is contacting affected customers directly to schedule installation of a free replacement unit. Customers with questions should contact Nestle Waters.
Nestle Waters toll-free at 844-899-3886 from 8 a.m. to 9 p.m. ET Monday through Friday and from 8 a.m. to 4 p.m. ET Saturday, or online at www.readyrefresh.com and click on "Safety & Storage" at the bottom of the page for more information.
Incidents & Injuries Reported as of Recall Date
Nestle Waters has received seven reports of parts melting, smoking or burning. No injuries have been reported.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.