Recall: Nikon Digital SLR Camera Battery Packs
On 2012-07-11, the Consumer Product Safety Commission (CPSC) published a recall regarding Nikon Digital SLR Camera Battery Packs due to a potential burn hazard. This product sold new beginning in March 2012 for about $1200 to $3000.
About 5,000 units are involved in this Nikon camera battery pack recall. Learn more and find out what to do if you own this product below.
This was the 1st recall of products in the Cameras category in 2012.
Since 2005, there have been approximately 10 similar recalls,
involving about 2 million product units.
Company Contact Information:
Phone: (800) 645-6687
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What is the problem?
The battery packs can short circuit, causing them to overheat and melt, posing a burn hazard to consumers.
How can I tell if I own this product?
This recall involves Nikon EN-EL 15 rechargeable lithium-ion battery packs with lot numbers E and F. The battery pack was sold with the Nikon digital SLR D800 and D7000 model cameras. The battery pack's model number "EN-EL15" and "7.0V 1900mAh 14Wh" are printed on the back of the battery pack. Only battery packs with an "E" or "F" in ninth character of the 14-digit lot number located on the back of the battery pack are included in this recall.
This product was also recalled in Canada. Health Canada's press release is available at http://cpsr-rspc.hc-sc.gc.ca/PR-RP/recall-retrait-eng.jsp?re_id=1644
These items were sold new+ at Camera, office supply and mass merchandise stores, in catalogs and on various websites nationwide. They were sold with the digital SLR camera in Canada from February 2012 through March 2012 and in the U.S. from March 2012 through April 2012 for between $1,200 and $3,000.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should stop using the recalled battery packs immediately, remove them from the camera and contact Nikon for a free replacement battery pack.
For additional information, contact Nikon at (800)645-6687 between8 a.m. through 12 midnight ET Monday through Friday, or visit the firm's website at www.nikonusa.com
Incidents & Injuries Reported as of Recall Date
Nikon has received seven reports of incidents outside of the U.S. and Canada of the recalled battery packs overheating. No incidents have been reported in the U.S. or Canada. No injuries have been reported.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.