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Home > Recalled Products > Home & Garden > Fireplaces > Fireplaces > Nu-Flame Vivo And Vivido Wall Mounted Fireplaces

Recall: Nu-Flame Vivo And Vivido Wall Mounted Fireplaces

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On 2013-03-13, the Consumer Product Safety Commission (CPSC) published a recall regarding Nu-Flame Vivo And Vivido Wall Mounted Fireplaces due to a potential fire or burn hazard. This product sold new beginning in November 2011 for about $200 to $400.

Instance(s) of property damage have been reported. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Fireplaces category in 2013. Since 2005, there have been approximately 20 similar recalls, involving about 900,000 product units.

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Nu-Flame Vivo And Vivido Wall Mounted Fireplaces
Image of Recalled Nu-Flame Vivo NF-W4VIO 393750
Image of Recalled Nu-Flame Vivido NF-W3VIO 595086
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: www.nu-flame.com
Phone: (888) 499-5433

Do you work for a company involved with this recall? Contact us to learn how you can control data, information and ads shown on this page.

What is the problem?

Overfilling or spilling fuel while attempting to refill fireplace fuel cups while in place can lead to the fuel cup being ejected from the fireplace, posing a fire or burn hazard to the user, bystanders or items nearby.

Instance(s) of property damage have been reported.

How can I tell if I own this product?

The wall mounted fireplaces have a 2 or 3.4 liter capacity burner fuel cup with an ethanol open flame behind a tempered glass shield with a metal curved base and a black metal backboard. Both wall mounted fireplaces measure about 20-inches in height. The Vivo NF-W4VIO model measures about 39-inches in width and the Vivido NF-W3VIO model fireplace measures 26-inches in width. The model number is printed on the product packaging.

These items were sold new+ at On-line retailers including Amazon.com, Overstock.com and DirectBuy.com from November 2011 through December 2012 for between $300 and $400 for the Vivo model and between $200 and $300 for the Vivido model.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using the recalled wall mounted fireplace and contact Blueworld/Nu-Flame to receive a free repair.

Bluworld/Nu-Flame toll-free at (888)499-5433 from 9 a.m. to 5 p.m. ET Monday through Friday or online at www.nu-flame.com and click on the scrolling text for more information.

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Incidents & Injuries Reported as of Recall Date

The firm has received two reports of property damage to clothing, bedding and a pet bed. No injuries have been reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Fireplace?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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