Recalled Product

Old Navy Toddler Girl Aqua Socks

On 2012-07-12, the Consumer Product Safety Commission (CPSC) published a recall regarding Old Navy Toddler Girl Aqua Socks due to a potential slip and fall hazard. This product sold new beginning in February 2012 for about $12 to $15.

About 30,000 units are involved in this Old Navy aqua socks recall. Instance(s) of injuries have been reported.
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This was the 1st recall of products in the Shoes, Booties, Socks & Slippers category in 2012. Since 2005, there have been approximately 30 similar recalls, involving about 4 million product units. See other recently recalled Shoes, Booties, Socks & Slippers.

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What is the problem?

This style of Aqua Socks have less traction when worn on wet or smooth surfaces such as hardwood or tile, creating a slip and fall hazard.

Instance(s) of injuries have been reported.

How can I tell if I own this product?

The slip-on shoes have pull-on tabs on both the front and back of the foot opening of the shoe. These Aqua Socks were sold in pink and purple in Toddler sizes 5-11. The recall includes Old Navy Toddler Girl Aqua Socks with style number 896452. A small tag inside the foot opening contains the style number (896452), size information and country of origin (China).

This product was also sold in Canada. Health Canada's press release is available at http://cpsr-rspc.hc-sc.gc.ca/PR-RP/recall-retrait-eng.jsp?re_id=1645

These items were sold new⁺ at Old Navy stores in the U.S. and Canada and at oldnavy.com in the U.S. and at oldnavy.ca in Canada from February 2012 through June 2012. The shoes sold for between $12 and $15.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using these shoes and return them to any Old Navy store for a full refund. Consumers who return the shoes before November 9, 2012 will also receive a coupon for $10 off their next purchase at Old Navy. Contact custserv@oldnavy.com if you wish to return the Toddler Girl Aqua Sock by mail.

For additional information, contact Old Navy toll-free at (866)580-9930 between 9 a.m. and 9 p.m. ET Monday through Friday, Saturday between 12 p.m. and 7 p.m. ET, and Sunday between 12 p.m. and 6 p.m. ET, or email Old Navy at custserv@oldnavy.com

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⁺WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available in the CPSC recall announcement.