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Recall: OnQ Telephone Line-Sharing Devices


On 2003-09-10, the Consumer Product Safety Commission (CPSC) published a recall regarding OnQ Telephone Line-Sharing Devices due to a potential fire & burn hazard. This product sold new beginning in November 2002 for about $80.00.

About 3,000 units are involved in this telephone line-sharing device recall. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Telephones & Cell Phones category in 2003. Since 2005, there have been approximately 10 similar recalls, involving about 2 million product units.

Check My Telephone Line-Sharing Device  |   See Other Recalled Telephones & Cell Phones

OnQ Telephone Line-Sharing Devices
Image of Recalled Telephone Line-Sharing Device 017239
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

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What is the problem?

A security system connected to this device could be prevented from notifying emergency personnel of a hazard. The delay could cause consumers to suffer injuries.

How can I tell if I own this product?

The recalled units are labeled OnQ and 1x8 ENHANCED TELECOM w/SURGE. The devices are professionally installed as part of a telephone line-sharing system in homes. One of the slots on the device is labeled, SECURITY. The security line should get priority in an emergency. Part number 364551-01, written on the product label, and a date code (DC) of 2303 (meaning the 23rd week of 2003) or earlier are included in the recall. The date code is located on the edge of the device, above the mounting tabs.

Information on where these items sold new+: Distributors of electrical devices and sold by professional installers nationwide and in Canada between November 2002 and June 2003 for about $80.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should contact OnQ to receive free replacement of the telephone line-sharing device.

Call OnQ at (800)321-2343 between 8 a.m. and 7 p.m. ET Monday through Friday, or go to the firm's Web site at


Incidents & Injuries Reported as of Recall Date

None reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at


Own a Different Telephone Line-Sharing Device?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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