Recall: Optimus Tower Quartz Portable Heaters
On 2013-05-09, the Consumer Product Safety Commission (CPSC) published a recall regarding Optimus Tower Quartz Portable Heaters due to a potential fire hazard. This product sold new beginning in September 2012 for about $35.
About 20,000 units are involved in this Family Dollar portable heater recall. Learn more and find out what to do if you own this product below.
This was the 1st recall of products in the Space Heaters category in 2013.
Since 2005, there have been approximately 30 similar recalls,
involving about 6 million product units.
Company Contact Information:
Phone: (800) 547-0359
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What is the problem?
The heaters can overheat posing a fire hazard.
How can I tell if I own this product?
Optimus Tower Quartz Heaters are portable electric tower heaters that are about 10 inches wide, 25 inches tall and 9 inches deep. The heaters have a white metal casing with a white plastic top, a wire cage protecting the heating elements and vent slits at the bottom. The front section of the top has the brand name Optimus, a power light, a caution light and two dials. One dial turns the heater on or off and selects the power of either 750 watts or 1500 watts. The other control knob selects the heat range between high and low. The rear section of the top has fire, high temperature and shock warnings and diagrams of the heater being used in 750 watt mode and 1500 watt mode. Model number "H-5232" is on a silver sticker on the bottom of the heater below the words "Optimus" and "Quartz Heater."
These items were sold new+ at Family Dollar Stores from September 2012 through December 2012 for about $35.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should immediately unplug and stop using the heaters and return the product to any Family Dollar Stores location for a full refund.
Family Dollar Stores at (800)547-0359 from 8:30 a.m. to 5 p.m. Monday through Friday, or online at www.familydollar.com, then click on Product Recalls in the Help section at the bottom of the page.
Incidents & Injuries Reported as of Recall Date
Family Dollar Stores has received 10 reports of overheating, including some reports of temperature knobs melting. The firm has not received reports of injury, fire or property damage.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
Own a Different Portable Heater?
Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.
Items I Own™ is a free WeMakeItSafer service.
Latest Safety Recalls
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.