Updated Recall: Orbitrek Elite and Orbitrek Elite Magnetic Elliptical Exercise Gliders
On 2012-12-04, the Consumer Product Safety Commission (CPSC) published an updated recall regarding Orbitrek Elite and Orbitrek Elite Magnetic Elliptical Exercise Gliders due to a potential fall hazard. This product sold new beginning in March 2007 for about $200 to $300. It was originally recalled on 2009-07-21.
Learn more and find out what to do if you own this product below.
Since 2005, there have been approximately 50 similar recalls,
involving about 5 million product units.
Company Contact Information:
Phone: (877) 771-7017
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What is the problem?
The written instructions incorrectly identify the proper location of the spring washer. An incorrectly installed spring washer can put undue stress on bolts, causing them to loosen, which poses a fall hazard to consumers.
How can I tell if I own this product?
This recall involves Orbitrek Elite ("OE") and Orbitrek Elite Magnetic ("OEM") elliptical gliders with model numbers BK2080 (OE) and BK2280 (OEM). The recalled gliders have a blue and gray plastic cover. The model name can be located on the side of the machine. No other models of Orbitrek-branded elliptical gliders are included in this recall.
These items were sold new+ Directly to consumers at www.thane.com and through television infomercials from March 2007 through May 2009 for between $200 and $300.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should stop using the recalled machines until they inspect their unit and confirm that the spring washer is in the correct location. Thane is directly contacting consumers to provide new assembly instructions, which can also be located on the firm's Web site.
For additional information, contact Thane toll-free at (877) 771-7017, from 8:30 a.m. to 5:00 p.m. ET Monday through Friday.
UPDATE 12/04/2012: The CPSC changed the toll-free number and hours, and website was removed.
Incidents & Injuries Reported as of Recall Date
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
Own a Different Elliptical Glider?
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Latest Safety Recalls
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.