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Recall: Pain Relief Cream with Lidocaine


On 2019-04-25, the Consumer Product Safety Commission (CPSC) published a recall regarding Pain Relief Cream with Lidocaine due to a potential Poisoning hazard. This product sold new beginning in January 2018 for about $15 to $22.

About 400 units are involved in this TriDerma lidocaine recall. Learn more and find out what to do if you own this product below.

This was the 3rd recall of products in the Medication category in 2019. Since 2005, there have been approximately 10 similar recalls, involving about 4 million product units.

Check My Lidocaine  |   See Other Recalled Medication

Pain Relief Cream with Lidocaine
Image of Recalled TriDerma Pain Relief Cream with Lidocaine in 4 ounce jar 269285
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Phone: 800-279-7282

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What is the problem?

The packaging is not child resistant as required by the Poison Prevention Packaging Act. The pain relieving cream contains lidocaine, posing a risk of poisoning to young children if they put it on their skin or ingest it.

How can I tell if I own this product?

This recall involves TriDerma Pain Relief Cream with 4% Lidocaine in a jar and tube. The 4 ounce jar is white with a lime green and pink printed label and has a white dome cap. The 2.2 ounce tube is white with a lime green and pink printed label. The lot numbers and expiration dates of the affected products can be found on the bottom of the jar and on the front of the crimped end of the tube. "TriDerma Pain Relief Cream" is printed on the jar and tube.

Lot Number Expiration Date
21088 04/2021
20189 04/2021
0738F02A 06/2021
0738F04A 06/2021
0738F04B 06/2021
0738F04C 06/2021
0739A22A 01/2022
0739A22B 01/2022
0739A23A 01/2022

These items were sold new+ at from January 2018 through April 2019 for about $22 for the jar and about $15 for the tube.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately store the topical anesthetic in a safe location, out of reach of children and contact TriDerma for a free replacement child-resistant cap. TriDerma is contacting all known purchasers directly.

TriDerma at 800-279-7282 from 7 a.m. to 4:30 p.m. PT Monday to Friday, email at or online at and click on Customer Service for more information.


Incidents & Injuries Reported as of Recall Date

None reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at


Own a Different Lidocaine?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Similar Products Recalled Recently:

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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