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Recalled Product

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Recall: Countertop Water Dispensers

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On 2008-08-28, the Consumer Product Safety Commission (CPSC) published a recall regarding Countertop Water Dispensers due to a potential fire and electric shock hazard. This product sold new beginning in June 2006 for about $70.00 to $80.00.

About 40,000 units are involved in this Greenway Home Products water dispenser recall. Instance(s) of fires have been reported. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Water/Drink Coolers & Dispensers category in 2008.

Check My Water Dispenser  |   See Other Recalled Water/Drink Coolers & Dispensers

Countertop Water Dispensers
Image of Recalled Countertop Water Dispenser 738767
Image of Recalled Countertop Water Dispenser 998128
Image of Recalled Countertop Water Dispenser 687268
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Phone: (866)279-0088

Do you work for a company involved with this recall? Contact us to learn how you can control data, information and ads shown on this page.

What is the problem?

The internal heating element could overheat and drop molten metal through ventilation openings in the water dispenser's base onto the countertop, posing a fire hazard. The internal heating element also poses a shock hazard to consumers who touch it through the vents.

Instance(s) of fires have been reported.

How can I tell if I own this product?

The recalled countertop water dispensers include the following Vitapur, Greenway and Polar models. They dispense hot or cold water and use three or five gallon water bottles. The model name is printed on the front of the dispenser's base. Model and serial numbers are printed on a white label on the back of the dispenser's base. File number 218326 is printed on a silver sticker on the back of the dispenser's base.

These items were sold new+ at Discount retailers nationwide from June 2006 to November 2007 for between $70 and $80.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should stop using the recalled water dispensers immediately and contact Greenway Home Products to receive a free repair.

For additional information, contact Greenway Home Products toll-free at (866) 279-0088 between 9 a.m. and 4 p.m. ET Monday through Friday, or visit the firm's Web site at www.greenwayhp.com

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Incidents & Injuries Reported as of Recall Date

Greenway has received one report of a fire involving the recalled countertop water dispenser outside the United States that resulted in property damage. No injuries have been reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Water Dispenser?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.