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Recalled Product

Item detail and remedy information

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Recall: Portable Lithium Polymer Battery Packs

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On 2015-11-12, the Consumer Product Safety Commission (CPSC) published a recall regarding Portable Lithium Polymer Battery Packs due to a potential fire and burn hazard. This product sold new beginning in January 2014 for about $50.

About 60,000 units are involved in this PNY Technologies battery pack recall. Learn more and find out what to do if you own this product below.

This is the 4th recall of products in the Power Supplies & Adapters category in 2015. Since 2005, there have been approximately 10 similar recalls, involving about 7 million product units.

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Portable Lithium Polymer Battery Packs
Image of Recalled T10400 Black 433229
Image of Recalled T10400 Grey 174715
Image of Recalled Side view of T10400 496352
Image of Recalled View of model number 294276
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: pny.com
Phone: 888-316-1194

Do you work for a company involved with this recall? Contact us to learn how you can control data, information and ads shown on this page.

What is the problem?

Batteries can overheat and vent flames, posing fire and burn hazards.

How can I tell if I own this product?

This recall involves portable lithium polymer battery packs with model number T10400 that are used to charge USB-enabled smartphones, tablets and other USB-powered devices. The batteries are black or grey hand-held devices, 4 inches x 2.75 inches x 0.75 inches, with two USB outputs and four blue LED lights. PNY is laser-printed along the bottom on the front of the battery.

This product was also recalled in Canada. Health Canada's press release is available at http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2015/55798r-eng.php

These items were sold new+ at Best Buy, Office Depot, Office Max and other retail stores nationwide and online at amazon.com and frys.com from January 2014 through August 2015 for about $50.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using the recalled batteries and contact PNY for a free replacement rechargeable battery.

PNY Technologies toll-free at 888-316-1194 from 9 a.m. to 8 p.m. ET Monday through Friday, online at www.pny.com and click on "Product Recall" under the "Support" menu at the bottom of the page, or email Tech-Support-T10400@pny.com for more information.

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Incidents & Injuries Reported as of Recall Date

PNY has received one report of venting with flames. No injuries have been reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Battery Pack?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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