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Recalled Product

Item detail and remedy information

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Recall: Portable Power Banks

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On 2018-03-13, the Consumer Product Safety Commission (CPSC) published a recall regarding Portable Power Banks due to a potential Fire and Burn hazard. This product sold new beginning in December 2014 for about $9 to $40.

About 300,000 units are involved in this Amazon.com portable power banks recall. Instance(s) of injuries, property damage have been reported. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Power Supplies & Adapters category in 2018. Since 2005, there have been approximately 20 similar recalls, involving about 8 million product units.

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Portable Power Banks
Image of Recalled AmazonBasics portable power bank, with product ID number B000LRK8EVO printed on the back of the unit. 809010
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: amazonpowerbank.expertinquiry.com
Phone: 855-215-5134

Do you work for a company involved with this recall? Contact us to learn how you can control data, information and ads shown on this page.

What is the problem?

The power bank's battery can overheat and ignite, posing fire and burn hazards.

Instance(s) of injuries, property damage have been reported.

How can I tell if I own this product?

This recall involves six versions of AmazonBasics' portable lithium-ion battery chargers/power banks: 16,100 mAh; 10,000 mAh; 5,600 mAh; 2,000 mAh with micro USB cable; 3,000 mAh and 3,000 mAh with USB micro cable. The rubberized or metallic power banks are black and rectangular. They measure about 3 inches long by 1.4 inch high by 0.9 inch wide. The power banks were sold with or without a USB charger cable and a carrying pouch. The AmazonBasics logo is printed on the front of the unit. Product ID number B00LRK8EVO, B00LRK8HJ8, B00LRK8I7O, B00LRK8IV0, B00LRK8JDC or B00ZQ4JQAA is printed on the back of the unit.

These items were sold new+ at Amazon.com, Amazon Bookstores and Amazon Pop-Up Stores from December 2014 through July 2017 for between $9 and $40.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately unplug and stop using the recalled power banks and contact Amazon for instructions on how to return the unit and receive a full refund. All known purchasers are being contacted directly by the firm.

Amazon toll-free at 855-215-5134 from 8 a.m. to 5 p.m. ET Monday through Saturday or online anytime at https://amazonpowerbank.expertinquiry.com/ to register the product and receive a full refund.

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Incidents & Injuries Reported as of Recall Date

Amazon has received 53 reports of the power banks overheating in the U.S., including one report of chemical burns due to contact with battery acid and four reports of property damage, including fire and smoke damage.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Portable Power Banks?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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