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Home > Recalled Products > Children's (All Kid & Baby) > Toys & Games (Including Educational) > Dolls & Accessories > Pottery Barn Kids Soft / Stuffed Girl Dolls (Chloe, Sophie and Audrey)

Recall: Pottery Barn Kids Soft / Stuffed Girl Dolls (Chloe, Sophie and Audrey)

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On 2011-09-08, the Consumer Product Safety Commission (CPSC) published a recall regarding Pottery Barn Kids Soft / Stuffed Girl Dolls (Chloe, Sophie and Audrey) due to a potential strangulation hazard. This product sold new beginning in July 2006 for about $40.

About 80,000 units are involved in this Pottery Barn / PB Kids / PB Teen doll recall. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Dolls & Accessories category in 2011. Since 2005, there have been approximately 10 similar recalls, involving about 10 million product units.

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Pottery Barn Kids Soft / Stuffed Girl Dolls (Chloe, Sophie and Audrey)
Image of Recalled CHLOE doll 770176
Image of hair loop on recalled CHLOE doll 948923
Image of Recalled SOPHIE doll 841871
Image of hair loop on recalled SOPHIE doll 872001
Image of Recalled AUDREY doll 579586
Image of hair loop on recalled AUDREY doll 371173
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: www.potterybarnkids.com
Phone: (855) 880-4504

Do you work for a company involved with this recall? Contact us to learn how you can control data, information and ads shown on this page.

What is the problem?

The hair on the Chloe and Sophie dolls may contain loops that are large enough to fit around a child's head and neck, and the headband on the Audrey doll, if loosened, can form a loop that fits around a child's head and neck. These loops can pose a strangulation hazard.

How can I tell if I own this product?

This recall involves soft dolls sold under the names Audrey, Chloe and Sophie. The dolls measure about 17 inches high and have hair made of yarn. Audrey's hair is black, Chloe's hair is dark brown and Sophie's hair is blonde. The dolls are part of Pottery Barn Kid's Girl Doll Collection. The doll's name can be found on a tag sewn onto her bottom.

This item was also recalled in Canada. Health Canada's press release is available at http://cpsr-rspc.hc-sc.gc.ca/PR-RP/recall-retrait-eng.jsp?re_id=1389.

These items were sold new+ at Pottery Barn Kids stores nationwide, online at www.potterybarnkids.com and through Pottery Barn Kids catalogs from July 2006 to April 2011 for about $40.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should take the dolls away from children immediately and cut the looped hair of the Chloe and Sophie dolls and remove the headband of the Audrey doll to eliminate the hazard. Consumers may also call Pottery Barn Kids for instructions on how to return the affected dolls for a merchandise credit.

For additional information, contact Pottery Barn Kids toll-free at (855)880-4504 between 4 a.m. and 9 p.m. PT seven days a week or visit the firm's website at www.potterybarnkids.com

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Incidents & Injuries Reported as of Recall Date

The firm has received five reports of dolls with looped hair, including one report in which a loop of the Chloe doll's hair was found around the neck of a 21-month old child. The child was not injured.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.