Recall: Power Supply Units For Zebra Brand Thermal Printers

On 2018-08-02, the Consumer Product Safety Commission (CPSC) published a recall regarding Power Supply Units For Zebra Brand Thermal Printers due to a potential Fire hazard. This product sold new beginning in October 2006 for about $340 to $2000.

About 1 million units are involved in this Zebra Technologies power supply unit recall. Learn more and find out what to do if you own this product below.

This was the 5th recall of products in the Computers & Laptop Batteries category in 2018. Since 2005, there have been approximately 60 similar recalls, involving about 9 million product units.

Check My Power Supply Unit  |   See Other Recalled Computers & Laptop Batteries

Company Contact Information:

Website: zebra.com
Phone: 800-658-3795

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What is the problem?

The power supply units can degrade and corrode over time when exposed to moisture and overheat, posing a fire hazard.

How can I tell if I own this product?

This recall expansion involves power supply units that serve as the power source for models of Zebra manufactured thermal industrial printers (sold under the Zebra brand, including co-branded or re-branded) used to make bar codes and other commercial labels. The recall was originally announced in December 2016 and is now being expanded to include power supply units manufactured by the FSP Group between October 1, 2006 and December 31, 2012. The Zebra logo or FSP North America logo, date code and part number are printed on the power supply unit. The power supply units were either sold as after-market kits or included with the sale of the following models of printers manufactured by Zebra:

Printer Model	Power Supply Unit		Date Codes
	PART NUMBER	WATTAGE
APCES-1	808113-001 or P1028888-001	50 or 60-Watt Brick	0639XX through 1253XX
APCS-1
APES-1
APS-1
BR100i	808099-002	70-Watt Brick	0639XX through 1253XX
BR110i
BR120i
CN100i	808099-002	70-Watt Brick	0639XX through 1253XX
CN110i
CN120i
GC420d	808113-001 or P1028888-001	60-Watt Brick	0639XX through 1253XX
GC420t
GK420d	808099-001 or P1028888-006	70-Watt Brick	0639XX through 1253XX
GK420t
GK888-DT	808113-001 or P1028888-001	50 or 60-Watt Brick	0639XX through 1253XX
GK888-TT
888-DT
888-TT
GX420d	808101-001	100-Watt Brick	0639XX through 1253XX
GX420t
GX42S
GX430d	808101-001	100-Watt Brick	0639XX through 1253XX
GX430t
GT800	808099-001 or P1028888-003	60 or 70-Watt Brick	0639XX through 1253XX
GT810
GT820
GT830
HC100	808099-003	70-Watt Brick	0639XX through 1253XX
H 2824-Z	808113-001 or P1028888-001	50 or 60-Watt Brick	0639XX through 1253XX
H 2844-Z
J100i	808099-002	70-Watt Brick	0639XX through 1253XX
J110i
J110m
J120i
LP 2824	808113-001 or P1028888-001	50 or 60-Watt Brick	0639XX through 1253XX
LP 2824-Z
LP 2824 Plus
LP 2824 Plus CVS	808113-002 or P1028888-007	50 or 60-Watt Brick	0639XX through 1253XX
LP 2844	808113-001 or P1028888-001	50 or 60-Watt Brick	0639XX through 1253XX
LP 2844-AP
LP 2844 e
LP-2844 L
LP-2844 Le
LP-2844-P
LP 2844ps
LP 2844-Z
LP 3842	808113-001 or P1028888-001	50 or 60-Watt Brick	0639XX through 1253XX
LP 3842 SP	P1035373	100-Watt Brick	0639XX through 1253XX
LP 3844-Z	808113-001 or P1028888-001	50 or 60-Watt Brick	0639XX through 1253XX
LP384Z
P100i	808099-002	70-Watt Brick	0639XX through 1253XX
P110i
P110m
P120i
PS4000	808113-001 or P1028888-001	50 or 60-Watt Brick	0639XX through 1253XX
R2844	808113-001 or P1028888-001	50 or 60-Watt Brick	0639XX through 1253XX
2844-R
R2844-Z
R402	808113-001 or P1028888-001	50 or 60-Watt Brick	0639XX through 1253XX
T208M	808113-001 or P1028888-001	50 or 60-Watt Brick	0639XX through 1253XX
T212M
Thermal 2844	808113-001 or P1028888-001	50 or 60-Watt Brick	0639XX through 1253XX
Thermal 2844 ATP
2844 ATP
Thermal 2844 e
Thermal 2844 L
Thermal 2844 Le
TLP 2824	808113-001 or P1028888-001	50 or 60-Watt Brick	0639XX through 1253XX
TLP 2824-Z
TLP 2824 Plus
TLP 2844
TLP 2844-P
TLP 2844-Z
TLP 3824
TLP 3842
TLP 3844-Z
WM120i	808099-002	70-Watt Brick	0639XX through 1253XX
SC120i
ZP450	808102-001 or P1028888-002	60-Watt Brick	0639XX through 1253XX
ZP450 ctp
ZP455	808099-001 or P1028888-006	70-Watt Brick	0639XX through 1253XX
ZP455 atp
ZP455 ctp
ZP455	808101-001	100-Watt Brick	0639XX through 1253XX
ZP500	808102-001 or P1028888-002	60-Watt Brick	0639XX through 1253XX
ZP500 EPL
ZP500 ZPL
ZP500 Plus
ZP500 Plus EPL
ZP500 Plus ZPL
ZP505
ZP505 EPL
ZP550	808102-001, 808102-002, or P1028888-002	60-Watt Brick	0639XX through 1253XX
ZXP Series 1	808101-001	100-Watt Brick	0639XX through 1253XX
ZXP Series 3
ZXP Series 3C

These items were sold new⁺ at Direct sales from Zebra and through Zebra distributors and resellers, including BlueStar Inc., Ingram Micro Data Capture Pos. Div., ScanSource and Wynit Distribution LLC, to businesses, hospitals and end-users from October 2006 through June 2013 for between $340 and $2,000 with Zebra printers and for about $130 as an aftermarket accessory.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Printer owners should immediately stop using the recalled power supply units and contact Zebra for a free replacement power supply.

Zebra at 800-658-3795 any time Monday through Friday, email PSUrecall@zebra.com or online at www.zebra.com and click on "Power Supply Recall" for more information.

Incidents & Injuries Reported as of Recall Date

The firm has received a total of 30 reports of the power supply units overheating or catching fire, including a fire that spread from the connector to the printer, damaging the printer and surrounding work space. No injuries have been reported.

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⁺WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.