Recall: Power Supply Units For Zebra Brand Thermal Printers
On 2018-08-02, the Consumer Product Safety Commission (CPSC) published a recall regarding Power Supply Units For Zebra Brand Thermal Printers due to a potential Fire hazard. This product sold new beginning in October 2006 for about $340 to $2000.
About 1 million units are involved in this Zebra Technologies power supply unit recall. Learn more and find out what to do if you own this product below.
This was the 5th recall of products in the Computers & Laptop Batteries category in 2018.
Since 2005, there have been approximately 50 similar recalls,
involving about 9 million product units.
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What is the problem?
The power supply units can degrade and corrode over time when exposed to moisture and overheat, posing a fire hazard.
How can I tell if I own this product?
This recall expansion involves power supply units that serve as the power source for models of Zebra manufactured thermal industrial printers (sold under the Zebra brand, including co-branded or re-branded) used to make bar codes and other commercial labels. The recall was originally announced in December 2016 and is now being expanded to include power supply units manufactured by the FSP Group between October 1, 2006 and December 31, 2012. The Zebra logo or FSP North America logo, date code and part number are printed on the power supply unit. The power supply units were either sold as after-market kits or included with the sale of the following models of printers manufactured by Zebra:
|Printer Model||Power Supply Unit||Date Codes|
|APCES-1||808113-001 or P1028888-001||50 or 60-Watt Brick||0639XX through 1253XX|
|BR100i||808099-002||70-Watt Brick||0639XX through 1253XX|
|CN100i||808099-002||70-Watt Brick||0639XX through 1253XX|
|GC420d||808113-001 or P1028888-001||60-Watt Brick||0639XX through 1253XX|
|GK420d||808099-001 or P1028888-006||70-Watt Brick||0639XX through 1253XX|
|GK888-DT||808113-001 or P1028888-001||50 or 60-Watt Brick||0639XX through 1253XX|
|GX420d||808101-001||100-Watt Brick||0639XX through 1253XX|
|GX430d||808101-001||100-Watt Brick||0639XX through 1253XX|
|GT800||808099-001 or P1028888-003||60 or 70-Watt Brick||0639XX through 1253XX|
|HC100||808099-003||70-Watt Brick||0639XX through 1253XX|
|H 2824-Z||808113-001 or P1028888-001||50 or 60-Watt Brick||0639XX through 1253XX|
|J100i||808099-002||70-Watt Brick||0639XX through 1253XX|
|LP 2824||808113-001 or P1028888-001||50 or 60-Watt Brick||0639XX through 1253XX|
|LP 2824 Plus|
|LP 2824 Plus CVS||808113-002 or P1028888-007||50 or 60-Watt Brick||0639XX through 1253XX|
|LP 2844||808113-001 or P1028888-001||50 or 60-Watt Brick||0639XX through 1253XX|
|LP 2844 e|
|LP 3842||808113-001 or P1028888-001||50 or 60-Watt Brick||0639XX through 1253XX|
|LP 3842 SP||P1035373||100-Watt Brick||0639XX through 1253XX|
|LP 3844-Z||808113-001 or P1028888-001||50 or 60-Watt Brick||0639XX through 1253XX|
|P100i||808099-002||70-Watt Brick||0639XX through 1253XX|
|PS4000||808113-001 or P1028888-001||50 or 60-Watt Brick||0639XX through 1253XX|
|R2844||808113-001 or P1028888-001||50 or 60-Watt Brick||0639XX through 1253XX|
|R402||808113-001 or P1028888-001||50 or 60-Watt Brick||0639XX through 1253XX|
|T208M||808113-001 or P1028888-001||50 or 60-Watt Brick||0639XX through 1253XX|
|Thermal 2844||808113-001 or P1028888-001||50 or 60-Watt Brick||0639XX through 1253XX|
|Thermal 2844 ATP|
|Thermal 2844 e|
|Thermal 2844 L|
|Thermal 2844 Le|
|TLP 2824||808113-001 or P1028888-001||50 or 60-Watt Brick||0639XX through 1253XX|
|TLP 2824 Plus|
|WM120i||808099-002||70-Watt Brick||0639XX through 1253XX|
|ZP450||808102-001 or P1028888-002||60-Watt Brick||0639XX through 1253XX|
|ZP455||808099-001 or P1028888-006||70-Watt Brick||0639XX through 1253XX|
|ZP455||808101-001||100-Watt Brick||0639XX through 1253XX|
|ZP500||808102-001 or P1028888-002||60-Watt Brick||0639XX through 1253XX|
|ZP500 Plus EPL|
|ZP500 Plus ZPL|
|ZP550||808102-001, 808102-002, or P1028888-002||60-Watt Brick||0639XX through 1253XX|
|ZXP Series 1||808101-001||100-Watt Brick||0639XX through 1253XX|
|ZXP Series 3|
|ZXP Series 3C|
These items were sold new+ at Direct sales from Zebra and through Zebra distributors and resellers, including BlueStar Inc., Ingram Micro Data Capture Pos. Div., ScanSource and Wynit Distribution LLC, to businesses, hospitals and end-users from October 2006 through June 2013 for between $340 and $2,000 with Zebra printers and for about $130 as an aftermarket accessory.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Printer owners should immediately stop using the recalled power supply units and contact Zebra for a free replacement power supply.
Zebra at 800-658-3795 any time Monday through Friday, email PSUrecall@zebra.com or online at www.zebra.com and click on "Power Supply Recall" for more information.
Incidents & Injuries Reported as of Recall Date
The firm has received a total of 30 reports of the power supply units overheating or catching fire, including a fire that spread from the connector to the printer, damaging the printer and surrounding work space. No injuries have been reported.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
Own a Different Power Supply Unit?
Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.
Items I Own™ is a free WeMakeItSafer service.
Latest Safety Recalls
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.