Recall: Power adapters for outdoor Arlo cameras
On 2017-12-05, the Consumer Product Safety Commission (CPSC) published a recall regarding Power adapters for outdoor Arlo cameras due to a potential fire hazard. This product sold new beginning in June 2017 for about $20.
About 7,000 units are involved in this NETGEAR camera recall. Learn more and find out what to do if you own this product below.
This was the 2nd recall of products in the Power / Extension Cords category in 2017.
Since 2005, there have been approximately 10 similar recalls,
involving about 3 million product units.
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What is the problem?
Water can leak into the weatherproof connector on the power adapter and cause a short circuit, melting, and overheating, posing a fire hazard.
How can I tell if I own this product?
This recall involves all model VMA4700 NETGEAR Arlo outdoor power adapters that were sold separately as aftermarket accessories for the Arlo, Arlo Pro and Arlo Go wire-free outdoor cameras.. This recall only involves the VMA4700 aftermarket model sold separately. The model number "VMA4700" can be found on the packaging. The part number, 332-10985-01, is marked on the back of the adapter. The black adapter comes with a weatherproof connector on one end and an adapter on the other end. "Arlo" is printed on the front of the adapter. The cord measures about eight feet long.
These items were sold new+ at Fry's electronics stores nationwide and online at Frys.com and Amazon.com from June 2017 through October 2017 for about $20.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should immediately stop using the recalled power adapters, unplug them from the camera and contact Netgear for a full refund.
Incidents & Injuries Reported as of Recall Date
The firm has received seven reports of the power adapter cord melting and overheating, resulting in one fire. No injuries have been reported.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
Own a Different Camera?
Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.
Items I Own™ is a free WeMakeItSafer service.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.