Recall: Pro Hair Dryers
On 2018-08-15, the Consumer Product Safety Commission (CPSC) published a recall regarding Pro Hair Dryers due to a potential Fire, Burn and Electrical Shock hazard. This product sold new beginning in October 2014 for about $15 to $80.
About 200,000 units are involved in this hair dryer recall. Instance(s) of severe injuries have been reported. Learn more and find out what to do if you own this product below.
This was the 2nd recall of products in the Hair Dryers category in 2018.
Since 2005, there have been approximately 10 similar recalls,
involving about 700,000 product units.
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What is the problem?
The hair dryer and power cord can overheat and catch on fire, posing fire, burn and electrical shock hazards.
Instance(s) of severe injuries have been reported.
How can I tell if I own this product?
This recall involves the Allure and Allure Pro 2200W ionic ceramic hair dryers. The hand-held hair dryers are black or white and include a concentrator nozzle. The hair dryers were sold separately or as part of various hair care kits that included hair treatment products, a flat iron or a diffuser. Many of the units have a label located underneath the back of the unit bearing the following SKU numbers: XTV010001, XTV010001N, XTV010002, or XTV010002N. All units have "xtava" imprinted on the blower end of the hair dryer.
Information on where these items sold new+: Online at Amazon.com, eBay.com, Walmart.com, Xtava.com, Groupon.com and other websites from October 2014 through August 2018 for between $15 and $60 when sold separately, and for between $20 and $80 when sold as part of a hair care kit.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should immediately stop using the hair dryers and contact Xtava to receive a free replacement hair dryer.
Xtava toll-free at 877-643-8440 from 8 a.m. to 5 p.m. ET Monday through Friday, online at www.xtava.com and click on "Product Recalls" or https://recall-xtava-allure.expertinquiry.com for more information.
Incidents & Injuries Reported as of Recall Date
The firm has received 193 reports of the hair dryers or power cords overheating, melting, exploding or catching fire, including 18 reports of burns and two reports of a minor electrical shock. Four of the reported burn incidents resulted in a blister to the hand, wrist or finger. One consumer reported a severe burn.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
Own a Different Hair Dryer?
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.