What is the problem?
The battery can overheat and catch fire.
How can I tell if I own this product?
The recalled product is a black lithium-poly 37 volt, 10Ah battery used in electric bicycles and propulsion systems. The battery is 8.75 inches x 5.75 inches x 3.25 inches. "E+" appears on a label on the side of the battery. Recalled batteries have "EMS# 11819-101" at the top right of the label with a serial number between 10001 and 10200. The batteries were sold on their own and as part of the E+ Flex Kits. The kits are complete propulsion systems.
These items were sold new+ at Bike shops nationwide and the company's website, from October 2009 through November 2010. Batteries sold for between $900 and $1,000 and the E+ Flex Kits were sold for between $2,325 and $2,675.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should immediately stop using the battery packs. Dispose of the battery packs according to federal, state and/or local regulations.
The firm is out of business and a remedy is no longer available.
UPDATE 05/18/2012: The CPSC updated the remedy and company contact information.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available in the CPSC recall announcement.
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What if I don't own this, but I own something similar?
It is possible that your item was included in a different recall, or will be recalled in the future. To find out, add your item to a free, private Items I Own account. Items I OwnTM will check your items against the past 13 years of CPSC recalls, then keep checking daily for new ones. Click "I Own a SIMILAR Item" to continue.
Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.