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Home > Recalled Products > Home & Garden > Fireplaces > Fireplaces > Regency Ultimate Direct Vent Gas Stove Fireplaces (models U37 and U39)

CPSC: Regency Ultimate Direct Vent Gas Stove Fireplaces (models U37 and U39)

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On 2018-05-15, the Consumer Product Safety Commission (CPSC) published a cpsc regarding Regency Ultimate Direct Vent Gas Stove Fireplaces (models U37 and U39) due to a potential Fire, Explosion and Injury hazard. This product sold new beginning in January 2001 for about $2800.

About 10,000 units are involved in this fireplace recall. Instance(s) of injuries have been reported. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Fireplaces category in 2018. Since 2005, there have been approximately 20 similar recalls, involving about 900,000 product units.

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Regency Ultimate Direct Vent Gas Stove Fireplaces (models U37 and U39)
Image of Recalled Regency Ultimate direct vent gas stove fireplaces (models U37 and U39) 170119
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: http://www.regency-fire.com/
Phone: 866-867-4328

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What is the problem?

The pressure release system can fail and cause the gas stove to explode, posing explosion and injury hazards.

Instance(s) of injuries have been reported.

How can I tell if I own this product?

This recall involves Regency Ultimate U37 and U39 direct vent gas stove fireplaces. They were sold in black and have gold or silver trim around the glass doors. "Regency" is printed on the front, bottom left corner of the pedestals of the stoves. The following model and serial numbers are included in the recall and are printed on a label located on the inside of the front panel door.

Model Number Serial Number Range
U39 41001 - 42602
223000001 - 223008520
315000001 - 315012548
U37 13735 - 13763
31001 - 31795
221000025 - 221002269
221031585 - 221031745
313000001 - 313000457

These items were sold new+ at Fireplace distributors and stores nationwide from January 2001 through January 2018 for about $2,800.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using the recalled gas stoves, turn off the gas supply to the unit, and contact Regency to schedule a free repair.

Regency toll-free at 866-867-4328 from 8 a.m. to 7 p.m. ET Monday through Friday, email at u39@regency-fire.com or online at www.regency-fire.com and click on "U39 notice" at the bottom of the page for more information.

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Incidents & Injuries Reported as of Recall Date

Regency has received three reports of the pressure system failing, and one report of the door hinge breaking, including one incident that resulted in minor cuts to the consumer's legs.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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