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Home > Recalled Products > Hardware, Tools & Building Supply > Heating & Cooling > Room Heaters & Air Conditioners > Direct-Vent Wall Furnaces, Models RHFE 431 and RHFE 556

Recall: Direct-Vent Wall Furnaces, Models RHFE 431 and RHFE 556

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On 2008-02-21, the Consumer Product Safety Commission (CPSC) published a recall regarding Direct-Vent Wall Furnaces, Models RHFE 431 and RHFE 556 due to a potential carbon monoxide poisoning hazard. This product sold new beginning in February 2000 for about $1600.00 to $1900.00.

About 50,000 units are involved in this Rinnai furnace recall. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Room Heaters & Air Conditioners category in 2008. Since 2005, there have been approximately 10 similar recalls, involving about 400,000 product units.

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Direct-Vent Wall Furnaces, Models RHFE 431 and RHFE 556
Image of Recalled Wall Furnace 355124
Image of Recalled Wall Furnace 523115
Image of Recalled Wall Furnace Labeling 857681
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

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What is the problem?

A gasket in the unit can fail, posing a risk of poisonous carbon monoxide gas leaking into the home.

How can I tell if I own this product?

The recall involves Rinnai EnergySaver Direct-Vent Wall Furnaces, Models RHFE 431 and RHFE 556. They are either natural gas or LP gas (propane) fueled.

These items were sold new+ at Wholesale distributors nationwide to contractors and dealers from February 2000 through December 2007 for between $1,600 and $1,900.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should stop using the furnace immediately and contact the firm to arrange for the installation of a free repair kit.

For additional information, contact Rinnai toll-free at (866)746-8344 anytime, or visit the firm's Web site at www.wallfurnacerecall.com

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Incidents & Injuries Reported as of Recall Date

Rinnai has received 11 reports of carbon monoxide leaking from the furnace. No injuries have been reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Furnace?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.