Recall: STIHL MS 391 Chain Saws
On 2012-02-14, the Consumer Product Safety Commission (CPSC) published a recall regarding STIHL MS 391 Chain Saws due to a potential impact hazard. This product sold new beginning in March 2011 for about $530 to $550.
About 3,000 units are involved in this STIHL chain saw recall. Learn more and find out what to do if you own this product below.
This was the 1st recall of products in the Saws, Splitters & Hatchets category in 2012.
Since 2005, there have been approximately 50 similar recalls,
involving about 5 million product units.
Company Contact Information:
Phone: (800) 610-6677
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What is the problem?
The flywheel on the chain saw can crack causing parts of the flywheel to separate and strike users or bystanders, posing a risk of injury.
How can I tell if I own this product?
This recall involves STIHL MS 391 gas-powered chain saws with an orange top casing, gray base and black front handle and hand guard. "STIHL" and "MS 391" are printed in an orange circle on the starter side of the unit. The serial number is located on the crankcase to the right of the muffler when viewed from the rear of the saw. Serial numbers included in the recall are:
28664 5278 through 28664 6277
28665 1283 through 28665 5577
28724 4317 through 28724 4480
28735 3627 through 28735 3647
These items were sold new+ at Authorized STIHL dealers nationwide from March 2011 through July 2011 for between $530 and $550.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should immediately stop using the recalled chain saws and return them to an authorized STIHL dealer for the installation of a free replacement flywheel.
For additional information, consumers should contact STIHL at (800)610-6677 between 8 a.m. and 8 p.m. ET Monday through Friday, or visit the firm's website at www.stihlusa.com. Consumers also can email the firm at email@example.com
Incidents & Injuries Reported as of Recall Date
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
Own a Different Chain Saw?
Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.