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Home > Recalled Products > Home & Garden > Safety & Security > Fire, Smoke & CO Alarms > SWIFT wireless gateway sold with fire alarm systems

Recall: SWIFT wireless gateway sold with fire alarm systems

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On 2017-05-12, the Consumer Product Safety Commission (CPSC) published a recall regarding SWIFT wireless gateway sold with fire alarm systems due to a potential Fire & Burn hazard. This product sold new beginning in October 2014 for about $440.

About 900 units are involved in this Honeywell International Inc., of Northford, Conn. swift wireless gateway sold with fire alarm systems recall. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Fire, Smoke & CO Alarms category in 2017. Since 2005, there have been approximately 10 similar recalls, involving about 6 million product units.

Check My SWIFT wireless gateway sold with fire alarm systems  |   See Other Recalled Fire, Smoke & CO Alarms

SWIFT wireless gateway sold with fire alarm systems
Image of Recalled SWIFT wireless gateway sold with fire alarm systems 324470
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: http://hwll.co/CPSCsafety
Phone: 800-289-3473

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What is the problem?

The smoke detectors connected to the gateway can fail to activate properly when significant environmental contaminants are present, posing a risk that consumers will not be alerted to a fire.

How can I tell if I own this product?

This recall involves the SWIFT wireless gateway sold with fire alarm systems. The gateways are round, white and measure eight inches in diameter. The gateways are the bridge between the fire alarm control panel and the detectors. These systems are used primarily for indoor or covered areas in commercial buildings, such as in office buildings, hotels, industrial facilities, and apartment complexes. The model number and date codes are printed on the back of the gateway on a white label on the circuit board. The gateways have the following brand names, model numbers and date codes.

Brand Model Date Code Range
NOTIFIER FWSG 10 13 14 through 12 15 16
Fire-Lite W-GATE
Gamewell-FCI VW-GATE
Honeywell XLS-WSG
Johnson Controls JFWSG

These items were sold new+ at Honeywell distributors nationwide between October 2014 and December 2016 for about $440 for the fire alarm system.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Contact Honeywell for an update of the firmware on the SWIFT wireless gateway(s) installed on the system. Commercial building customers should continue using the recalled detectors until the firmware is updated.

Contact Honeywell at 800-289-3473 from 8 a.m. to 5 p.m. ET Monday through Friday or online at http://hwll.co/CPSCsafety and click on Safety Recall for more information.

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Incidents & Injuries Reported as of Recall Date

None reported

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different SWIFT wireless gateway sold with fire alarm systems?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Similar Products Recalled Recently:

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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