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Recall: Samsung Galaxy Note7 Smartphones

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On 2016-09-15, the Consumer Product Safety Commission (CPSC) published a recall regarding Samsung Galaxy Note7 Smartphones due to a potential serious burn hazard. This product sold new beginning in August 2016 for about $850 to $890.

About 1,000,000 units are involved in this Samsung phone recall. Instance(s) of injuries, property damage have been reported. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Telephones & Cell Phones category in 2016. Since 2005, there have been approximately 10 similar recalls, involving about 3 million product units.

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Samsung Galaxy Note7 Smartphones
Image of Recalled Samsung Galaxy Note7 phone 409083
Image of Recalled Samsung Galaxy Note7 phone 108371
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: samsung.com
Phone: 844-365-6197

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What is the problem?

The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing a serious burn hazard to consumers.

Instance(s) of injuries, property damage have been reported.

How can I tell if I own this product?

This recall involves the Samsung Galaxy Note7 smartphone sold before September 15, 2016. The recalled devices have a 5.7 inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone. To determine if your phone has been recalled, locate the IMEI number on the back of the phone or the packaging, and enter the IMEI number into the online registration site www.samsung.com or call Samsung toll-free at 844-365-6197.

This product was also recalled in Canada. Health Canada's press release is available at http://healthycanadians.gc.ca/recall-alert-rappel-avis/index-eng.php

These items were sold new+ at Wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores and online at www.samsung.com and other websites from August 2016 through September 2016 for between $850 and $890.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using and power down the recalled Galaxy Note7 devices purchased before September 15, 2016. †Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive free of charge a new Galaxy Note7 with a different battery, a refund or a new replacement device.† Go to www.samsung.com for more details. † Carrier/Retailer † Phone Web AT&T 1-800-331-0500 http://www.att.com/esupport/ Best Buy 1-888-237-7289 http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994 Sprint 1-888-211-4727 http://newsroom.sprint.com/news-releases/ T-Mobile 1-844-275-9309 http://t-mo.co/Note7_Exchange U.S. Cellular 1-888-944-9400 http://www.uscellular.com/about/ Verizon 1-800-922-0204 http://www.verizonwireless.com/smartphones/

Contact your wireless carrier or place of purchase, call Samsung toll-free at 844-365-6197 anytime, or go online at www.samsung.com.

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Incidents & Injuries Reported as of Recall Date

Samsung has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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