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Recall: Samsung Galaxy Note7 smartphones

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On 2016-10-13, the Consumer Product Safety Commission (CPSC) published a recall regarding Samsung Galaxy Note7 smartphones due to a potential Fire and Burn hazard. This product sold new beginning in August 2016 for about $850 to $890.

About 2 million units are involved in this Samsung Electronics America Inc., of Ridgefield Park, N.J. smartphones recall. Instance(s) of injuries, property damage have been reported. Learn more and find out what to do if you own this product below.

This was the 2nd recall of products in the Telephones & Cell Phones category in 2016. Since 2005, there have been approximately 10 similar recalls, involving about 5 million product units.

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Samsung Galaxy Note7 smartphones
Image of Recalled  775471
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: http://www.samsung.com
Phone: 844-365-6197

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What is the problem?

The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing serious fire and burn hazard to consumers.

Instance(s) of injuries, property damage have been reported.

How can I tell if I own this product?

This recall involves all Samsung Galaxy Note7 smartphones. The recalled devices have a 5.7 inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone. This recall involves all Galaxy Note7 devices received as replacements as part of the previous Galaxy Note7 recall on September 15, 2016 and any Galaxy Note 7 with a green battery icon, regardless of date purchased or IMEI.

These items were sold new+ at Wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores, online at www.samsung.com and other websites and on third party websites from August 2016 through October 2016 for between $850 and $890.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using and power down all Galaxy Note7 devices, including Note7 devices received as replacements in the previous recall. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive a refund or free exchange for a new replacement device plus incentives. Consumers who purchased their phones from other sources should contact Samsung directly to receive a free remedy. Go to http://www.samsung.com and http://www.samsung.com/us/note7recall/ for more details.

Contact your wireless carrier, place of purchase or Samsung toll-free at 844-365-6197 anytime, or go online at http://www.samsung.com

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Incidents & Injuries Reported as of Recall Date

Samsung has received 96 reports of batteries in Note7 phones overheating in the U.S., including 23 new reports since the September 15 recall announcement. Samsung has received 13 reports of burns and 47 reports of property damage associated with Note7 phones.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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