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Recalled Product

Item detail and remedy information

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Recall: Sandals

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On 2015-09-29, the Consumer Product Safety Commission (CPSC) published a recall regarding Sandals due to a potential fall hazard. This product sold new beginning in April 2015 for about $100.

About 600 units are involved in this Madewell sandals recall. Learn more and find out what to do if you own this product below.

This is the 3rd recall of products in the Shoes, Sandals & Boots category in 2015. Since 2005, there have been approximately 10 similar recalls, involving about 800,000 product units.

Check My Sandals  |   See Other Recalled Shoes, Sandals & Boots

Sandals
Image of Recalled Katya model women's metallic sand-colored sandal 727910
Image of Recalled Katya model women's rose gold-colored sandal 411286
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: madewell.com
Phone: 866-544-1937

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What is the problem?

The metal shank can dislodge and break through bottom of the outsole, posing a fall hazard.

How can I tell if I own this product?

This recall involves all sizes and colors of the Madewell Katya sandal from the spring 2015 collection. The metallic sand or rose gold-colored leather sandals have a wide strap with a lace-up thong. The style number C5840 is located on a sticker on the outsole.

This product was also recalled in Canada. Health Canada's press release is available at http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2015/55094r-eng.php

These items were sold new+ at Madewell stores nationwide and online at madewell.com from April 2015 through August 2015 for about $100.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using the recalled shoes and contact Madewell to return them for a full refund.

Madewell Inc. toll-free at 866-544-1937 anytime, email 24-7@madewell.com or online at www.madewell.com and click on Important Notice for more information.

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Incidents & Injuries Reported as of Recall Date

The firm has received one report of a metal shank dislodging and breaking through the bottom of the outsole. No injuries have been reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Sandals?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Note: The recalling companies may not be monitoring these comments; they should be directed toward the public. Community Guidelines apply.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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