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Home > Recalled Products > Computers & Electronics > Telephone / Cell Phone > Telephones & Cell Phones > GPS2 MobilePAL+GPS Safety and Security Phones

Recall: GPS2 MobilePAL+GPS Safety and Security Phones


On 2003-11-18, the Consumer Product Safety Commission (CPSC) published a recall regarding GPS2 MobilePAL+GPS Safety and Security Phones due to a potential fire & burn hazard. This product sold new beginning in May 2003.

About 1,000 units are involved in this phone recall. Learn more and find out what to do if you own this product below.

This was the 2nd recall of products in the Telephones & Cell Phones category in 2003. Since 2005, there have been approximately 10 similar recalls, involving about 2 million product units.

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GPS2 MobilePAL+GPS Safety and Security Phones
Image of Recalled phone 105107
Image of Recalled phone 105446
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

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What is the problem?

Using the test button can result in the battery being drained without the user's knowledge. Without battery power, the phone is unable to call for assistance in an emergency.

How can I tell if I own this product?

This recall involves GPS2000 MobilePAL+GPS units with serial numbers between 08810948 and 08813447, which can be found on a label in the battery compartment. They are white phones with a red call button and a gray test button that notifies an emergency call center and can track callers using the Global Positioning System (GPS). MobilePal+GPS is written on the front of the phones.

These items were sold new+ at SecureAlert and private security dealers nationwide from May 2003 through July 2003.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Call SecureAlert toll-free at (800)584-4176 between 8 a.m. and 4 p.m. Monday through Friday (MT)to arrange a free replacement. SecureAlert is directly contacting owners of these products. Until the replacement phone is received, consumers should refrain from using the test button on their recalled phone.


Incidents & Injuries Reported as of Recall Date

SecureAlert has received 10 reports of batteries being exhausted as a result of this problem. No injuries have been reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at


Own a Different Phone?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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