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Recall: Segway Human Transporter (HT)

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On 2003-09-26, the Consumer Product Safety Commission (CPSC) published a recall regarding Segway Human Transporter (HT) due to a potential fall hazard. This product sold new beginning in March 2002.

About 6,000 units are involved in this human transporter recall. Instance(s) of severe injuries have been reported. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Human Transporters category in 2003.

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Segway Human Transporter (HT)
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Note: The recalling company may not have provided images for every model. Please review the detailed description below.

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What is the problem?

Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway HTs may not deliver enough power, allowing the rider to fall. This can happen if the rider speeds up abruptly, encounters an obstacle, or continues to ride after receiving a low-battery alert.

Instance(s) of severe injuries have been reported.

How can I tell if I own this product?

This recall involves all Segway HT i167 ("i Series") models sold to consumers. In addition, Segway LLC is including all e167 ("e Series") and i167 models sold to commercial users, and all p133 ("p Series") models sold to consumers in test markets.

These items were sold new+ at Directly by Segway LLC and through certain dealers and resellers from March 2002 through September 2003. Segway HTs have also been made available to the public by authorized rental agents.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Call Segway LLC toll-free at 877-889-9020 between 8 am and 8 pm Monday through Friday (ET) for information on how to receive a free software upgrade. Segway LLC is directly contacting owners of these products.

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Incidents & Injuries Reported as of Recall Date

Segway LLC has received three reports of falls that may be related to this condition, including one report of a consumer who sustained a head injury requiring stitches.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Human Transporter?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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