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Home > Recalled Products > Motors (Sport & Utility Vehicles) > Personal Transport > Human Transporters > Segway Personal Transporter (PT) [also known as the Segway Human Transporter (HT)]

Recall: Segway Personal Transporter (PT) [also known as the Segway Human Transporter (HT)]

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On 2006-09-14, the Consumer Product Safety Commission (CPSC) published a recall regarding Segway Personal Transporter (PT) [also known as the Segway Human Transporter (HT)] due to a potential crash hazard. This product sold new beginning in March 2002 for about $4000.00 to $5500.00.

About 20,000 units are involved in this Segway human transporter recall. Instance(s) of injuries have been reported. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Human Transporters category in 2006.

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Segway Personal Transporter (PT) [also known as the Segway Human Transporter (HT)]
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Note: The recalling company may not have provided images for every model. Please review the detailed description below.

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What is the problem?

The personal transporter can unexpectedly apply reverse torque to the wheels, which can cause a rider to fall. This can occur when the device is tilted back by the Speed Limiter and the rider comes off and then back onto the device within a short period of time.

Instance(s) of injuries have been reported.

How can I tell if I own this product?

This recall involves all Segway PT i167, i170 and i180 ("i Series") models, the p133 ("p Series"), XT ("cross-terrain transporter"), GT ("golf transporter") and i2 models. These units were sold to consumers and commercial customers. All e167 ("e Series") models, which were sold to commercial users, also are included in this recall. No other models are involved in this recall. The name, Segway", appears on the front bumper and/or on the handlebars of the personal transporter.

These items were sold new+ at Segway authorized dealers and distributors, directly from Segway Inc., and by certain resellers from March 2002 through mid-September 2006 for prices ranging from $4,000 to $5,500.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should stop using the Segway PT immediately and contact the company to receive a free software upgrade.

Call Segway Inc. at (800)750-6557 between 8 a.m. and 6 p.m. ET Monday through Friday, or visit www.segway.com. Segway Inc. and Segway authorized dealers and distributors are directly notifying owners of these products.

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Incidents & Injuries Reported as of Recall Date

Segway Inc. has received six reports of the personal transporter not operating properly, resulting in injuries to the head and wrist of users.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Human Transporter?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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