Recall: Spot, DeLorme Satellite Communicator, GPS locator
On 2011-04-19, the Consumer Product Safety Commission (CPSC) published a recall regarding Spot, DeLorme Satellite Communicator, GPS locator due to a potential emergency response hazard. This product sold new beginning in July 2010 for about $549.
About 20,000 units are involved in this Spot global positioning system (gps) recall. Learn more and find out what to do if you own this product below.
This was the 1st recall of products in the GPS / Navigation Systems category in 2011.
Company Contact Information:
Phone: (866) 727-7733
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What is the problem?
The internal voltage regulator can stop working, resulting in the inability to transmit messages and tracking information in emergency situations.
How can I tell if I own this product?
The satellite communicator tracks the user's location and sends the user's GPS coordinates and a distress message in the case of an emergency. The device is black with the SPOT logo and the word DeLorme on the front. It measures 3 inches x 2.6 inches and is bundled with the DeLorme Earthmate PN-60w GPS. The GPS is not subject to this recall. Affected products have Electronic Serial Numbers (ESN) from 0-2000000 to 0-2019999. The ESN is located on a label under the battery.
These items were sold new+ at Cabela's, Bass Pro Shops, REI, L.L. Bean and other retailers nationwide from July 2010 through March 2011 for $549.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should stop using the product immediately and contact Spot LLC for a free replacement.
For more information, contact Spot LLC at (866)727-7733 between 8 a.m. and midnight ET, Monday through Friday, or visit the firm's website at www.findmespot.com/replacement
Incidents & Injuries Reported as of Recall Date
Spot LLC has received two reports of product failure in temperatures below 40 degrees Fahrenheit. No injuries have been reported.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
Own a Different Global Positioning System (GPS)?
Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.
Items I Own™ is a free WeMakeItSafer service.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.