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Home > Recalled Products > Sports, Outdoors & Fitness > Fitness & Exercise > Exercise Machines/Equipment > StairMaster Branded 8G Gauntlet Stepmill Machines

CPSC: StairMaster Branded 8G Gauntlet Stepmill Machines

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On 2018-08-30, the Consumer Product Safety Commission (CPSC) published a cpsc regarding StairMaster Branded 8G Gauntlet Stepmill Machines due to a potential Fall hazard. This product sold new beginning in October 2017 for about $7500 to $9950.

About 4,000 units are involved in this Core Health & Fitness stairmaster stepmill exercise equipment recall. Instance(s) of injuries have been reported. Learn more and find out what to do if you own this product below.

This was the 3rd recall of products in the Exercise Machines/Equipment category in 2018. Since 2005, there have been approximately 60 similar recalls, involving about 6 million product units.

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StairMaster Branded 8G Gauntlet Stepmill Machines
Image of Recalled 8G Gauntlet Stepmill Machines 944524
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: www.corehandf.com
Phone: 800-598-8541

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What is the problem?

The steps can accelerate rapidly without input from the user, posing a fall hazard.

Instance(s) of injuries have been reported.

How can I tell if I own this product?

This recall involves StairMaster branded 8G Gauntlet Stepmill machines with model numbers 9-5250 & 9-5270. The recalled machines were sold in red, black and red/yellow. The recalled machines consist of a revolving staircase and a backlit LCD console. The model number is printed on the base of the unit. The date code is in the YYWW format (1816 means year 2018, week 16). The date code is the section of the serial number at digits 8 - 11 (see photo). The date code range for SKU 9-5250 is from 1734 to 1823. The date code range for SKU 9-5270 is from 1813 to 1816. Stairmaster is printed on both sides of the unit and on the shrouds.

These items were sold new+ at Core Health & Fitness distributors nationwide from October 2017 through June 2018 for between $7,500 and $9,950.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using the recalled exercise machines and contact Core Health & Fitness for a free repair. The firm is contacting all known purchasers directly.

Core Health & Fitness at 800-598-8541 from 6 a.m. to 5 p.m. PT Monday through Friday, email at support@corehandf.com or online at www.corehandf.com and click on "Recall Alert" for more information.

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Incidents & Injuries Reported as of Recall Date

The firm has received reports of 52 incidents of steps accelerating unexpectedly, resulting in 12 minor injuries.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Stairmaster Stepmill Exercise Equipment ?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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