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Recalled Product

Item detail and remedy information

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Recall: Cachet Swivel Chairs

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On 2011-01-25, the Consumer Product Safety Commission (CPSC) published a recall regarding Cachet Swivel Chairs due to a potential fall hazard. This product sold new beginning in May 2002 for about $600.

About 200,000 units are involved in this Steelcase swivel chair recall. Instance(s) of injuries have been reported. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Desks & Chairs category in 2011. Since 2005, there have been approximately 10 similar recalls, involving about 3 million product units.

Check My Swivel Chair  |   See Other Recalled Desks & Chairs

Cachet Swivel Chairs
Image of Recalled swivel chair 189045
Image of the underside of the recalled chair, showing location of the crack 861724
Image of Detailed view of a crack on the underside of the recalled chair 317625
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: http://recall.steelcase.com
Phone: (800) 391-7194

Do you work for a company involved with this recall? Contact us to learn how you can control data, information and ads shown on this page.

What is the problem?

The front seat support part of the chair can crack and fail, posing a fall hazard to consumers.

Instance(s) of injuries have been reported.

How can I tell if I own this product?

This recall involves all Steelcase Cachet swivel chairs with model number 487 manufactured between May 2002 and October 15, 2009. The chairs have a plastic slotted seat and back design and some were sold with back and seat cushions. The model number and manufacture date are printed on a label on the underside of the base of the chair.

This item was also recalled in Canada. Health Canada's press release is available at http://cpsr-rspc.hc-sc.gc.ca/PR-RP/recall-retrait-eng.jsp?re_id=1257

These items were sold new+ at Authorized Steelcase dealers and retail outlets including Healthy Back Store, CSN, Home Office Solutions, Office & Company and Sam Flax stores nationwide and online at www.store.steelcase.com between May 2002 and November 2009 for up to $600.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Steelcase will replace chairs for individual consumers who purchased chairs online or from retail outlets listed above. For all commercial customers who purchase chairs in quantity, Steelcase will replace the chair support parts. Chairs should be inspected for cracks in the front seat support according to the instructions posted at http://recall.steelcase.com. If any cracks are identified, consumers should immediately stop using the chairs and contact Steelcase. Even if no cracks are identified, consumers should contact Steelcase to arrange for the replacement process and periodically check for cracks until the chair supports are replaced.

For additional information, contact Steelcase toll-free at (800)391-7194 between 8 a.m. and 5 p.m. ET Monday through Friday or visit the firm's website at http://recall.steelcase.com. Consumers can also email the firm at cachetrecall@steelcase.com

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Incidents & Injuries Reported as of Recall Date

The firm has received one report of a chair support failure resulting in a back injury.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Swivel Chair?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.