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Recalled Product

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Recall: Step2 Whisper Ride Touring Wagon

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On 2013-11-13, the Consumer Product Safety Commission (CPSC) published a recall regarding Step2 Whisper Ride Touring Wagon due to a potential fall hazard. This product sold new beginning in February 2013 for about $130.

About 10,000 units are involved in this Step2 wagon recall. Instance(s) of injuries have been reported. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Wagons category in 2013.

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Step2 Whisper Ride Touring Wagon
Image of Step2 Ride-on Wagon Recalled for Fall Hazard 912425
Image of Step2 Ride-on Wagon  - Recalled Version 623795
Image of Step2 Ride-on Wagon  - Version NOT Recalled 405756
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: www.step2.com
Phone: (866) 860-1887

Do you work for a company involved with this recall? Contact us to learn how you can control data, information and ads shown on this page.

What is the problem?

The removable blue seat backs can detach and allow the child in the wagon to fall out, posing a fall hazard.

Instance(s) of injuries have been reported.

How can I tell if I own this product?

This recall involves Step2 Whisper Ride Touring Wagons. The two-seat plastic wagon is 25-inches wide by 41.25-inches long by 20-inches high with blue seats, a tan wagon base and a red canopy.  The Step2 logo appears on the canopy and on the side of the wagon base.

According to the CPSC, this product was also recalled in Canada. Once available, Health Canada's press release can be found here: http://healthycanadians.gc.ca/index-eng.php?cat=2

These items were sold new+ at Toys R Us stores nationwide and online at ToysRUs.com from February 2013 to August 2013 for about $130.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using the wagon and inspect it to determine if the seat belt is attached to the removable blue seat back. If so, the wagon is included in this recall. Consumers with the recalled wagons should contact Step2 to obtain a free repair kit.  

Contact Step2 toll-free at (866) 860-1887 between 8 a.m. and 5 p.m. ET Monday through Friday or visit the firm's website at www.step2.com and click on "Product Recall" for more information.

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Incidents & Injuries Reported as of Recall Date

Step2 has received 29 reports of the seat back detaching, 28 of which resulted in children falling out of the wagon.  Fourteen of these resulted in bumped heads and nine resulted in bruises, scratches or lacerations.  

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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