feedback
facebook page
Follow Me on Pinterest
twitter page
google plus page
rss feed

Recalled Product

Item detail and remedy information

Search Recalls or Browse by Category
Consumer Products (?)
Food & Health (?)
Vehicles (?)

Recall: Stromer ST5 Electric Bicycles

email
email

On 2019-03-19, the Consumer Product Safety Commission (CPSC) published a recall regarding Stromer ST5 Electric Bicycles due to a potential Crash and Injury hazard. This product sold new beginning in April 2018 for about $10000.

About 200 units are involved in this electric bicycle recall. Learn more and find out what to do if you own this product below.

This was the 2nd recall of products in the Bicycles, Bikes & Accessories category in 2019. Since 2005, there have been approximately 230 similar recalls, involving about 4 million product units.

Check My Electric Bicycle  |   See Other Recalled Bicycles, Bikes & Accessories

Stromer ST5 Electric Bicycles
Image of Recalled Stromer ST5 electric bicycles 596533
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: stromerbike.com
Phone: 800-819-4262

Do you work for a company involved with this recall? Contact us to learn how you can control data, information and ads shown on this page.

What is the problem?

The bicycle stem can break, posing crash and injury hazards to the rider.

How can I tell if I own this product?

This recall involves all Stromer ST5 pedal-assist electric bicycles. They were sold in a black or gray aluminum frame. The e-bikes have hydraulic disc brakes, an integrated lithium battery located inside the down tube, a motor on the rear hub and a three-button switch on the handlebars. Stromer is printed on the top tube of the bicycle frame and on the seat and chain guard. ST5 is printed on the downtube. Vehicle Identification Number (VIN) TBNST5S700SJA0001 through TBNST5S700SKF0065 is etched on the bottom of the right-side chainstay.

These items were sold new+ at Stromer authorized dealers nationwide from April 2018 through February 2019 for about $10,000.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using the recalled bicycle and take it to an authorized Stromer dealer for a free repair. myStromer is contacting all known purchasers directly.

myStromer at 800-819-4262 from 9 a.m. to 5 p.m. PT Monday through Friday, 9 a.m. to 5 p.m. PT Saturday and Sunday, email at stem@stromerbike.com or onlinewww.stromerbike.com and click on Recalls for more information

Advertisement

Incidents & Injuries Reported as of Recall Date

myStromer has received one report of a stem breaking. No injuries have been reported.

Back to Top


+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

Advertisement

Own a Different Electric Bicycle?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

Latest Safety Recalls

Select image for details, including additional styles.

 

Advertisement

Comments

Do you have comments or questions about this recall? Share them here.

Note: The recalling companies may not be monitoring these comments; they should be directed toward the public. Community Guidelines apply.

comments powered by Disqus
Back to Top

Similar Products Recalled Recently:

See All Similar Recalls
2019-07-25
Cycling Sports Group 2013 Through 2016 Cannondale CAADX Cyclocross Bicycles
2019-07-02
Faraday Electric Porteur, Porteur S, Cortland and Cortland S Bicycle Seat Posts
2019-07-02
SRAM RockShox Lyrik and RockShox Yari Front Suspension Forks
2019-05-23
Revelate Designs Bicycle Seat Bags
2019-04-11
Specialized Roubaix, Ruby, Diverge, and Sirrus Bicycles with Steerer Tube Collars


Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

Search Recalled Products or Browse by Category
Consumer Products (?)
Food & Health (?)
Vehicles (?)
Latest Product Recalls
Consumers
Register Products
Check for Recalls
Find Resources
Brands & Retailers
Connect to Customers

Consignment Sales
Check Inventory
Install Recall Finder
Take Safety Pledge

Home Inspectors
Check Appliances
Developers
APIs & Feeds
Recall Search for Web
Recall Search for Mobile
Facebook Apps

Researchers
Product Recall Statistics
About
Company
Contact
Press
Blog

Social
Facebook
Twitter