Recall: Stromer ST5 Electric Bicycles
On 2019-03-19, the Consumer Product Safety Commission (CPSC) published a recall regarding Stromer ST5 Electric Bicycles due to a potential Crash and Injury hazard. This product sold new beginning in April 2018 for about $10000.
About 200 units are involved in this electric bicycle recall. Learn more and find out what to do if you own this product below.
This was the 2nd recall of products in the Bicycles, Bikes & Accessories category in 2019.
Since 2005, there have been approximately 220 similar recalls,
involving about 4 million product units.
Company Contact Information:
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What is the problem?
The bicycle stem can break, posing crash and injury hazards to the rider.
How can I tell if I own this product?
This recall involves all Stromer ST5 pedal-assist electric bicycles. They were sold in a black or gray aluminum frame. The e-bikes have hydraulic disc brakes, an integrated lithium battery located inside the down tube, a motor on the rear hub and a three-button switch on the handlebars. Stromer is printed on the top tube of the bicycle frame and on the seat and chain guard. ST5 is printed on the downtube. Vehicle Identification Number (VIN) TBNST5S700SJA0001 through TBNST5S700SKF0065 is etched on the bottom of the right-side chainstay.
These items were sold new+ at Stromer authorized dealers nationwide from April 2018 through February 2019 for about $10,000.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should immediately stop using the recalled bicycle and take it to an authorized Stromer dealer for a free repair. myStromer is contacting all known purchasers directly.
myStromer at 800-819-4262 from 9 a.m. to 5 p.m. PT Monday through Friday, 9 a.m. to 5 p.m. PT Saturday and Sunday, email at firstname.lastname@example.org or onlinewww.stromerbike.com and click on Recalls for more information
Incidents & Injuries Reported as of Recall Date
myStromer has received one report of a stem breaking. No injuries have been reported.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
Own a Different Electric Bicycle?
Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.
Items I Own™ is a free WeMakeItSafer service.
Latest Safety Recalls
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.