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Recalled Product

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Recall: Subaru Portable Generators

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On 2013-07-23, the Consumer Product Safety Commission (CPSC) published a recall regarding Subaru Portable Generators due to a potential fire and burn hazard. This product sold new beginning in September 2011 for about $920 to $1800.

About 4,000 units are involved in this Robin America generator recall. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Generators category in 2013. Since 2005, there have been approximately 10 similar recalls, involving about 300,000 product units.

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Subaru Portable Generators
Image of Product and Serial Number location for Subaru SGX3500, SGX5000 and SGX7500 generators recalled by Robin America. 318670
Image of Recalled Subaru Portable Gas Generator Recall 487807
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: www.subarupower.com
Phone: (866) 664-1363

Do you work for a company involved with this recall? Contact us to learn how you can control data, information and ads shown on this page.

What is the problem?

The fuel tank can leak, posing a fire or burn hazard.

How can I tell if I own this product?

The recalled portable gasoline generators are Subaru models SGX3500, SGX5000 and SGX7500. They have yellow fuel tanks and black frames with collapsible handles. The word "Subaru" is on the fuel tank and is on the control panel under the Subaru logo. The Product, or Spec, number and serial number are on the end of the fuel tank above the wheels. Generators with the following product numbers and serial numbers are being recalled:     

Model No.

Prod/Spec No.

Description

Serial No.

SGX3500

RGR35023020

3500-watt generator

1000243 to 1000481

1000723 to 1000962

1000988 to 1001745

SGX5000

RGR50023020

5000-watt generator

1000665 to 1000875

1001089 to 1001300

1001326 to 1002049

1002506 to 1002929

SGX7500

RGR75023020

7500-watt generator

1000229 to 1000427

1000629 to 1000828

1000889 to 1001937

1001950 to 1002150

1002823 to 1003216



This product was also recalled in Canada. Health Canada's press release is available at http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2013/34589r-eng.php

These items were sold new+ at Authorized Subaru Power Equipment dealers nationwide, including authorized internet dealers, between September 2011 and January 2013 for approximately $920 to $1800.  

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using the generators and contact Robin America to schedule a free repair.

Robin America Inc., toll-free at (866)664-1363 from 8 a.m. and 5 p.m. ET Monday through Friday, or online www.subarupower.com and click on Recall at the bottom of the page for more information.

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Incidents & Injuries Reported as of Recall Date

Robin America has received four reports of fuel leakage. No injuries or property damage have been reported.     

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.