CPSC: Top-Load Washing Machines
On 2016-11-04, the Consumer Product Safety Commission (CPSC) published a cpsc regarding Top-Load Washing Machines due to a potential Impact & Impalement hazard. This product sold new beginning in March 2011 for about $450 to $1500.
About 3 million units are involved in this Samsung Electronics America Inc. washing machines recall. Instance(s) of severe injuries have been reported. Learn more and find out what to do if you own this product below.
This was the 2nd recall of products in the Washing Machines category in 2016.
Company Contact Information:
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What is the problem?
The washing machine top can unexpectedly detach from the washing machine chassis during use, posing a risk of injury from impact.
Instance(s) of severe injuries have been reported.
How can I tell if I own this product?
This recall involves 34 models of Samsung top-load washing machines. The washing machines have mid-controls or rear-controls. Model numbers and serial information can be found on two labels affixed to the back of the machine. The following model numbers are included in the recall depending on the serial number. Consumers should check with Samsung to see if their washer is recalled.
These items were sold new+ at Best Buy, The Home Depot, Lowes, Sears and other home appliance stores nationwide from March 2011 to November 2016 for between $450 and $1,500.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should contact Samsung immediately to receive one of the following remedy options. Consumers can choose (1) a free in-home repair that includes reinforcement of the washer's top and a free one-year extension of the manufacturer's warranty; (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; or (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement. All known consumers will also receive a Home Label Kit that includes a control panel guide and additional safety instructions in the mail. Until they have received and installed a Home Label Kit, consumers should only use the delicate or waterproof cycles when washing bedding, water-resistant and bulky items. The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis.
Samsung toll-free at 866-264-5636 from 8 a.m. to 10 p.m. ET, or online at www.Samsung.com and click on the recall notice at the top of the page for more information.
Incidents & Injuries Reported as of Recall Date
Samsung has received 733 reports of washing machines experiencing excessive vibration or the top detaching from the washing machine chassis. There are nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.