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Recalled Product

Item detail and remedy information

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Recall: Traction Elevators

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On 2018-03-29, the Consumer Product Safety Commission (CPSC) published a recall regarding Traction Elevators due to a potential Impact hazard. This product sold new beginning in January 2015 for about $18000 to $50000.

About 4,000 units are involved in this traction elevators recall. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Elevators category in 2018.

Check My Traction Elevators  |  

Traction Elevators
Image of Recalled Operating panel inside the elevator cab identifying the maufacturer 818743
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: residentialelevators.com
Phone: 877-943-4734

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What is the problem?

The elevator cab can rise unexpectedly to the top of the elevator shaft and abruptly stop, posing an impact hazard to consumers in the elevator cab.

How can I tell if I own this product?

This recall involves traction residential elevators with models LLT-952, LLT-953, LLT-954 and LLT-955 shipped and installed between January 2015 and April 2017. The recalled elevators are used in consumers' homes. "Residential Elevators" is printed on a label on the operating panel inside the elevator cab.

These items were sold new+ at Residential Elevators' dealers and home builders nationwide from January 2015 through April 2017 for between $18,000 and $50,000.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using the recalled elevators and contact Residential Elevators to schedule a free inspection and, where a replacement part is needed, a free repair. Elevators that have been inspected by the company since May 2017 do not require a new inspection. Residential Elevators is able to determine whether a residential elevator is included in the recall by the consumer's street address. The firm is contacting all known purchasers directly.

Residential Elevators toll-free at 877-943-4734 from 8 a.m. to 5 p.m. ET Monday through Friday, email at clientservices@residentialelevators.com, or online at www.residentialelevators.com and click on "Recall Information" for more information.

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Incidents & Injuries Reported as of Recall Date

The firm has received four reports of the elevator cab rising unexpectedly to the top of the shaft. No injuries have been reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Traction Elevators?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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