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Recalled Product

Item detail and remedy information

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Recall: United States Stove Company Pellet Heater/Stove

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On 2015-10-22, the Consumer Product Safety Commission (CPSC) published a recall regarding United States Stove Company Pellet Heater/Stove due to a potential fire hazard. This product sold new beginning in April 2010 for about $1000.

About 4,000 units are involved in this heater recall. Learn more and find out what to do if you own this product below.

This is the 1st recall of products in the Room Heaters & Air Conditioners category in 2015. Since 2005, there have been approximately 10 similar recalls, involving about 1 million product units.

Check My Heater  |   See Other Recalled Room Heaters & Air Conditioners

United States Stove Company Pellet Heater/Stove
Image of Recalled HomComfort 2400 24K BTU Pellet Heater/Stove 616750
Image of Recalled Label on HomComfort 2400 24K BTU Pellet Heater/Stove 567856
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Phone: 844-211-6025

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What is the problem?

The internal fire box baffle can degrade, overheat and pose a fire hazard.

How can I tell if I own this product?

The recall includes United States Stove Company's HomComfort 2400 24K BTU Pellet Heater/Stoves. These steel and polycarbonate products are grey and are used as a window mounted heating appliance. The heaters measure about 21.5 inches high by 24.5 inches deep by 23 inches wide. Serial numbers included in the recall are 0451 through 4420, 5681 through 5890 and 6301 through 6310. The firm name and serial number are printed on the faceplate attached by screws on the front bottom of the unit.

These items were sold new+ at Northern Tool, Orsheln, Orgill Brothers and Rural King home heating retailers and online at www.HomeDepot.com, www.Lowes.com and www.NorthernTool.com from April 2010 through March 2012 for about $1000.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately unplug these units, stop using the product and return the circuit board and serial face plate to the firm for $868 cash or $1,200 credit towards the purchase of  any United States Stove Company product. 

United States Stove Company toll-free at 844-211-6025 from 8 a.m. to 5 p.m. ET Monday through Friday, email at productreturns2@usstove.com  or online at www.usstove.com.  For a direct link to the product return site please visit www.rebateoffer.biz. 

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Incidents & Injuries Reported as of Recall Date

The United States Stove Company has received 16 reports of fire and property damage. No injuries have been reported. 

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Heater?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Similar Products Recalled Recently:

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GE Zoneline Air Conditioners and Heating Units


Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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