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Recalled Product

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Recall: Upright vacuum cleaners

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On 2015-04-22, the Consumer Product Safety Commission (CPSC) published a recall regarding Upright vacuum cleaners due to a potential electrocution, shock hazard. This product sold new beginning in August 2014 for about $250 to $350.

About 100,000 units are involved in this Euro-Pro Operating upright vacuum cleaner recall. Learn more and find out what to do if you own this product below.

This is the 1st recall of products in the Vacuum Cleaners/Sweepers category in 2015. Since 2005, there have been approximately 10 similar recalls, involving about 3 million product units.

Check My Upright Vacuum Cleaner  |   See Other Recalled Vacuum Cleaners/Sweepers

Upright vacuum cleaners
Image of Recalled Models NV650W and NV652 819469
Image of Recalled Models NV651 and NV660 666046
Image of Recalled Model number location 249421
Image of Recalled Date code location on plug 056891
Image of Recalled Location of dimple marking on vacuum cleaner 477025
Image of Recalled Location of sticker on vacuum cleaner 517553
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Phone: (877) 593-5140

Do you work for a company involved with this recall? Contact us to learn how you can control data, information and ads shown on this page.

What is the problem?

The aluminum wand can disconnect from the vacuum cleaner's handle and remain energized with electricity, posing a risk of electric shock.

How can I tell if I own this product?

This recall involves four models of Shark brand Rotator Powered Lift-Away series upright vacuum cleaners. They are either maroon or purple in color and have a clear plastic middle section. Shark and Rotator are printed on the front of the vacuum cleaners. They measure about 45 inches tall by 12 inches wide. Recalled model numbers include NV650W, NV651, NV652 and NV660. The model number is printed on a silver sticker on the upper right-hand corner of the back of the unit. Models NV650W and NV652 are maroon. Model NV650W is sold directly to consumers by Euro-Pro and model NV652 is sold at retail stores. Models NV651 and NV660 are purple and are sold at retail stores. The date code is printed on the metal prong of the power plug and shows the week and year of manufacture in the WWYY format. Recalled units have date codes beginning with the number 48 or lower and ending with 14. Vacuum cleaners marked with a dimple or green circle sticker on the outside of the plastic cuff that holds the aluminum wand have been inspected by the firm and are not included in this recall.

This product was also recalled in Canada. Health Canada's press release is available at http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2015/53013r-eng.php

These items were sold new+ at Bed Bath & Beyond, Best Buy, Kohl's, Lowes, Target and other stores nationwide, online at www.sharkclean.com and through television infomercials from August 2014 through March 2015 for between $250 and $350.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using the recalled vacuum cleaners and contact Euro-Pro to receive a free replacement wand.

Euro-Pro toll-free at (877) 593-5140 from 7 a.m. to 11 p.m. ET Monday through Saturday and from 9 a.m. to 8 p.m. ET on Sunday, online at www.sharkrecall.com, or click on "Recall" at www.sharkclean.com or www.europro.com for more information.

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Incidents & Injuries Reported as of Recall Date

The firm has received 62 reports of incidents in which the aluminum wand disconnected from the vacuum cleaner's handle.† No injuries have been reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Upright Vacuum Cleaner?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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