Recall: VIVO MOUNT-PLAY5 Speaker Wall Mounts
On 2019-07-16, the Consumer Product Safety Commission (CPSC) published a recall regarding VIVO MOUNT-PLAY5 Speaker Wall Mounts due to a potential injury hazard. This product sold new beginning in March 2018 for about $30.
About 2,000 units are involved in this speaker recall. Learn more and find out what to do if you own this product below.
This was the 3rd recall of products in the Public Announcement Systems category in 2019.
Company Contact Information:
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What is the problem?
The ledge on the front of the speaker wall mount can loosen, allowing both the ledge and the speakers to fall, posing an injury hazard to bystanders
How can I tell if I own this product?
Please click here to see recall details.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should immediately remove their speaker from the wall mount and contact VIVO to receive free repair kit and instructions, a replacement wall mount or return wall mount for a full refund.
VIVO at 800-371-5654 from 7 a.m. to 7 p.m. CT Monday through Friday, email at firstname.lastname@example.org or online at www.vivo-us.com and click on Contact Us for more information.
Incidents & Injuries Reported as of Recall Date
VIVO has received three reports of the speaker mounts breaking and speakers falling to the floor. No injuries have been reported.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
Own a Different Speaker?
Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.